Meet with a product expert for free, personal help

Connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need set-up assistance or product training, our team is here for that too.
 A smiling Microsoft product expert.

Personal shopping

If you have questions before you buy, you’ve come to the right place. We can help you compare items, go over product compatibility and even help you place an order. 
A man gaming on his Surface Laptop Studio

Get free help with your set-up

Do you have a new PC or Xbox gaming product? Wherever purchased, let our product experts guide you through the set-up process and answer any questions—for free.

How to book an appointment

Choose your topic

Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.

Pick your day and time 

Pick an available day and time and provide us with some basic info.

Get your video link

We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)

Manage your appointment

If you need to change anything about your appointment, just follow the instructions in your confirmation email. 

We’re here for your business

If you’re shopping for your business, our experts can guide you through your best tech options. 
A person in a Microsoft shirt smiling

Meet some of our experts 

Frequently asked questions

  • No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.
  • Yes, as long as the account holder is 18 years of age or older and will be in the session.
  • Currently, we’re supporting the United Kingdom, the United States, Canada and Australia. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.
  • Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
  • Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. 
  • No, this appointment is for personal shopping assistance. If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.
  • You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call. 
  • No, you have the option to turn your camera off or on at any point during the call.
  • You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
  • Yes. We can book a British Sign Language interpreter for your appointment, and captions can also be turned on during the conversation. If you require additional communication methods, please describe the support you require in Step 4 of the booking process.
  • Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in or out. 
  • Our product experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows and more.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software and resources for their personal and professional needs. Learn more >

Free returns box icon

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*

Graphic of a shipping truck

Free delivery

2-3 business days free delivery.

Icon of a heart

Our promise to Surface customers

Get the most from your new Surface with free shipping, 60-day returns, and remote learning options.

Icon of an instructor on computer screen

Free virtual training sessions

Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching and studying from anywhere.

Microsoft Store offers free personal shopping assistance by video, audio call or chat. Book an online appointment or chat live with a product expert for guidance, recommendations and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming and more.

*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

You must be 18 years or older to book an appointment.

A person adjusting the screen of a Surface Studio device.

Set-up

If you've purchased Microsoft 365, Xbox products, Surface or any other PC device that runs on Windows, our product experts can guide you through the initial set-up process for Xbox, Surface or any other PC device that runs on Windows. We can also help you personalise a Protection Plan, Microsoft 365, Family Safety, and more.
A lady listening on her Surface Earbuds while watching on a Surface device

Get free help with your set-up

Do you have a new PC or Xbox gaming product? Wherever purchased, let our product experts guide you through the set-up process and answer any questions—for free.

How to book an appointment

Choose your topic

Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.

Pick your day and time

Pick an available day and time and provide us with some basic info.

Get your video link

We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)

Manage your appointment

If you need to change anything about your appointment, just follow the instructions in your confirmation email. 

Get the right support for technical issues

A set-up session is designed to help you set up a new product. If you need help solving an existing issue with a Microsoft product you already own, please visit Microsoft Support.

Meet some of our experts 

Frequently asked questions

  • No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.
  • Yes, as long as the account holder is 18 years of age or older and will be in the session.
  • Currently, we’re supporting the United Kingdom,the United StatesCanada and Australia. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.
  • No, our product experts will have tools to help guide you through the device set-up using screen share on a separate device if you haven’t yet taken your new device out of the box.
  • No, this appointment is for personal setup assistance. If you need technical support, please visit Microsoft Support for help. 
  • You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call. 
  • No, you have the option to turn your camera off or on at any point during the call.
  • You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
  • Yes, captions can be turned on during the conversation.
  • Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in or out. 
  •  For set-up sessions, our product experts can help with setting up Microsoft 365, gaming products, Surface or any PC device that runs on Windows.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software and resources for their personal and professional needs. Learn more >

Free returns box icon

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*

Graphic of a shipping truck

Free delivery

2-3 business days free delivery.

Icon of a heart

Our promise to Surface customers

Get the most from your new Surface with free delivery., 60-day returns, and remote learning options.

Icon of an instructor on computer screen

Free virtual training sessions

Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching and studying from anywhere.

Microsoft Store offers free personal set-up assistance by video, audio call or chat. Book an online appointment with a product expert to set up a new Microsoft Surface, Windows PC, Xbox Series X, or Xbox Series S, to discuss Windows 11 upgrade eligibility and to learn how to get the most of your Game Pass Ultimate Subscription. Purchase from Microsoft Store not required.

*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

You must be 18 years or older to book an appointment.

A person speaking while sitting at a table

Training

If you’d like to learn more about using Microsoft 365, Xbox gaming products, Surface or Windows, our product experts can show you essential features and how to make the most of them. 
A man gaming on his Surface Laptop Studio

Get free help with your set-up

Do you have a new PC or Xbox gaming product? Wherever purchased, let our product experts guide you through the set-up process and answer any questions—for free.

How to book an appointment

Choose your topic

Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.

Pick your day and time

Pick an available day and time and provide us with some basic info.

Get your video link

We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)

Manage your appointment

If you need to change anything about your appointment, just follow the instructions in your confirmation email. 

Meet some of our experts 

Frequently asked questions

  • No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.
  • Yes, as long as the account holder is 18 years of age or older and will be in the session.
  • Currently, we’re supporting the United Kingdom, United StatesCanada and Australia. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.
  • Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
  • No, this appointment is for personal setup assistance. If you need technical support, please visit Microsoft Support for help.
  • You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call.
  • No, you have the option to turn your camera off or on at any point during the call.
  • You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
  • Yes. We can book a British Sign Language interpreter for your appointment, and captions can also be turned on during the conversation. If you require additional communication methods, please describe the support you require in Step 4 of the booking process.
  • Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in or out. 
  • For set-up sessions, our product experts can help with setting up Microsoft 365, gaming products, Surface or any PC device that runs on Windows.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software and resources for their personal and professional needs. Learn more >

Free returns box icon

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*

Graphic of a shipping truck

Free delivery

2-3 business days free delivery.

Icon of a heart

Our promise to Surface customers

Get the most from your new Surface with free delivery., 60-day returns, and remote learning options.

Icon of an instructor on computer screen

Free virtual training sessions

Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching and studying from anywhere.

Microsoft Store offers free personal set-up assistance by video, audio call or chat. Book an online appointment with a product expert to set up a new Microsoft Surface, Windows PC, Xbox Series X, or Xbox Series S, to discuss Windows 11 upgrade eligibility and to learn how to get the most of your Game Pass Ultimate Subscription. Purchase from Microsoft Store not required.

*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Microsoft reserves the right to modify or discontinue offers at any time. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

You must be 18 years or older to book an appointment.

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