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Peace of mind starts here

Keep your software running smoothly with one-on-one support when you need it.
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Included support

Find online communities and forums, technical support included with purchase of Microsoft 365 subscription and one-time help for Windows or Office software technical issues. Get help online, via phone or chat.

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Assure Software Support*

Receive one year of Microsoft software support, support for Microsoft software on up to 5 personal devices and get help online via phone or chat. Already have Assure? Contact us.

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Account and billing help

Access your favorite Microsoft products and services with just one login. Update your payment information, check your order history and get billing help.

Why shop at Microsoft Store?

Instant software downloads

Don't wait for delivery. All of our software is ready for instant download.

Free support

Our team of experts are here to help—online, by phone, or at your local store.

  • If you need help with a Microsoft Store product, subscription or service, get in touch with Microsoft experts via live chat, by phone and in person for guidance on technical problems, system tune-ups, security settings, optimising system performance and more.
  • Microsoft Software Support is a technical software support service provided through chat, phone or in Microsoft stores.
  • Assure software support is available in Microsoft Store locations for in-person one-on-one appointments with a Microsoft Expert. You can also get in-store personal training and expert advice on purchases. See Software Support Service Agreement.
  • Microsoft Store Support has answers to common questions about subscriptions, orders and purchases, and support phone numbers for your locale.
  • Microsoft Support offers help options including site search, product-specific articles, links to business support plans and the Microsoft Community discussion forum, where you can ask questions and interact with fellow users and experts.
  • *You must agree to the terms at Software Support Service Agreement and have a Microsoft account; telephone or Internet access (fees may apply). Not for commercial use.