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Dynamics 365

Dynamics 365 Customer Insights pricing 

Start with customer data platform or journey orchestration, and add what you need.
PRICING

Customer Insights pricing

Dynamics 365 Customer Insights free trial

Free

 

 

Deliver real-time, contextually relevant customer journeys with a free trial.

Dynamics 365 Customer Insights

tenant/month

 

Deliver connected customer journeys and campaigns with unified customer data.

Price does not include tax.
  • Unlimited users
  • 100,000 Unified People1
  • 10,000 Interacted People2

Dynamics 365 Customer Insights Attach

tenant/month

 

Add connected customer journeys and campaigns with unified customer data to your qualified Microsoft stack. 

Price does not include tax.
  • Unlimited users
  • 100,000 Unified People1
  • 10,000 Interacted People2
  • For organizations with a qualifying Dynamics 365 application3
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Note regarding users in Australia
Due to Australian Taxation laws if you wish to assign licenses to users located in Australia you may not purchase your subscription through this website. Please contact a Microsoft certified partner to discuss your purchasing options, or contact the Microsoft 365 sales team for further assistance.
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Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

 

[1]

Unified People refers to a uniquely identified individual that is created through a collection of defined data source sets from multiple systems, represented by a profile.

 

[2]

Interacted People refers to any Microsoft Dataverse entity (such as a contact, lead, account, or profile) that is interacted with. A person is considered interacted when they are interacted with via either an outbound interaction or an inbound one such as filling out a form via a marketing website. The interaction can be sent through the channels available in Customer Insights (such as emails, text messages, or push notifications), other Microsoft channels (such as Azure Communication Services), or external systems (such as other text-messaging providers).

 

[3]

Requires a minimum of 10 users of Dynamics 365 Customer Service Professional, Dynamics 365 Customer Service Enterprise, Dynamics 365 Sales Professional, Dynamics 365 Sales Enterprise, Dynamics 365 Sales Premium, Dynamics 365 Field Service, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce.

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