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Dynamics 365

Dynamics 365 Customer Service

Empower agents to drive faster resolution using generative AI and automation
Overview

Empower your agents and transform customer service

Exceed customer expectations by delivering exceptional service on any channel.
  • Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.
  • Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.
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  • Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.
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  • Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.
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Pricing

Dynamics 365 Customer Service pricing

Dynamics 365 Customer Service Professional

Core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
user/month
Price does not include tax.

Dynamics 365 Customer Service Enterprise

Advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.
user/month
Price does not include tax.
Partners

Discover Microsoft partners

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Consulting services

Access a wide range of architecture planning, implementation, and support services.
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Partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
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FastTrack for Dynamics 365

Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories

Real customers, real results

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Next steps

Try Dynamics 365 Customer Service

Provide exceptional, personalized, seamless service to earn customers for life.
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Available M-F 8 AM to 6 PM.
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Call a Dynamics 365 expert
Available M-F 8 AM to 6 PM.

[1] The Forrester Wave™: CRM Suites, Q3 2022. Kate Leggett, July 27, 2022.

[2] The Forrester Wave™: Core CRM Solutions, Q3 2022. Kate Leggett, July 27, 2022.

 

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