The Gartner Unified Communications as a Service (UCaaS) Magic Quadrant has Teams at the top in UCaaS.
Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls.1
Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.
Mix and match Direct Routing and Calling Plans. Choose what works for the needs of your business. Add them for each country to provide people with worldwide calling.1
Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.
Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.
Get the rich Teams calling experience using existing phone numbers without porting them.
Handle complex global calling requirements of large multinational organizations with Direct Routing.
Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.
Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.
Buy calling plans for supported countries and assign to people in the Microsoft 365 Teams admin portal.
Experience our flexibility as a provider. Port existing numbers, request new numbers, or mix and match.
Enable a fast, 100% cloud deployment with Microsoft as your sole provider.
Administer Calling Plans from around the world and provide easy management and support from your IT pros.
Communication Credits are a convenient way to have extra audio conferencing and Calling Plan minutes.
Download our latest rates for Communication Credits by country and currency.
Get certified Teams devices for high-quality audio and video.
Calling in Teams refers to the capability of people to make and receive phone calls in Teams with features such as hold, and blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.
Your organization will need to use Microsoft Teams as your calling solution. Additionally, your organization will need to use a phone system as part of E5 or acquire as an add-on. You will also need to choose a Calling Plan, Direct Routing, or a combination to make and receive calls.
Direct Routing allows customers to connect their telecom voice trunks directly to Microsoft 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks via a certified Session Border Controller (SBC) to Microsoft 365 and Phone System. This will be available in any country where we license Teams and Phone System. Direct Routing is part of the Teams-compatible Phone System.
A Calling Plan is an add-on telephone service that, when combined with Phone System in Microsoft 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.