Microsoft Teams Phone
Stay connected with voice and video calling using Microsoft Teams Phone on your computer, tablet, mobile device, or desk phone.
Stay connected with a modern calling solution
Make and receive voice and video calls directly in Microsoft Teams. Stay in touch and get more done anywhere.
Make the most of your business voice and video calls
Take a quick look at some of the features and benefits of an all-in-one app that enables rich, reliable, and secure calling.
- Conferencing
- Call management
- Direct Routing
- Call queues
- Contact center integration
- Auto attendant
Meet using audio and video conferencing
Bring everyone together with an enterprise voice or video call conference. Add flexibility to meetings with a dial-in number.
Easily manage cloud phone calls
Maintain control with do not disturb, reverse number lookup, voicemail, and delegation.
Use your own telecom provider
Make calls using your existing telecommunications operator with Teams Phone.
Customize the incoming call experience
Create custom greetings, play music for callers on hold, and set up shared voicemail.
Bring your own contact center solution
Integrate Microsoft Teams business voice calling with your contact center operations software.
Easily answer and route calls
Set parameters based on time zone, language, or availability for answering and routing calls automatically.
Meet using audio and video conferencing
Bring everyone together with an enterprise voice or video call conference. Add flexibility to meetings with a dial-in number.
Easily manage cloud phone calls
Maintain control with do not disturb, reverse number lookup, voicemail, and delegation.
Use your own telecom provider
Make calls using your existing telecommunications operator with Teams Phone.
Customize the incoming call experience
Create custom greetings, play music for callers on hold, and set up shared voicemail.
Bring your own contact center solution
Integrate Microsoft Teams business voice calling with your contact center operations software.
Easily answer and route calls
Set parameters based on time zone, language, or availability for answering and routing calls automatically.
Read more about a recognized Leader in unified communications
Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*
Forrester The Total Economic Impact™ of Microsoft Teams Calling Solutions
See how companies are using Teams Phone
Equipping employees with a modern calling solution
Uniting 20,000 employees with a user-friendly platform
Small and medium-sized business (fewer than 300 users)
Microsoft 365 Business Voice includes:
Enterprise (300 or more users)
Microsoft 365 E5
new price R878,90
user/month
Price does not include VAT.
(annual subscription–auto renews)
Microsoft 365 E5 includes:
See rates for where you want to call
Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.1
Select the country or region for your organization’s billing address.
Frequently asked questions
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Microsoft Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Microsoft 365 subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on like Microsoft 365 Business Voice or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Business Voice or can be added onto Microsoft 365 E5.2
Direct Routing allows customers to connect their telecommunications voice trunks directly to Microsoft 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks through a certified session border controller (SBC) to Microsoft 365 and Microsoft Teams Calling. This will be available in any country where Teams and the phone system are licensed. Direct Routing is part of the Teams-compatible phone system.
Operator Connect is another option for providing public switched telephone network (PSTN) connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect other telephony entities such as call centers or analog devices.
The Microsoft 365 Business Voice subscription (without a calling plan) is specifically designed for this situation and is available in over 70 countries, except Australia. Contact your partner and ask them if they're offering it. If you don't have a Microsoft partner, you can find a partner on the Microsoft website.
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Microsoft Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.
There are two offers for small and medium-sized businesses. Microsoft 365 Business Voice with a calling plan combines a phone system, audio conferencing, and a domestic calling plan. Microsoft 365 Business Voice without a calling plan combines a phone system and audio conferencing, which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Microsoft Teams calling plan can be added on or can all be purchased separately.
Business Voice with a calling plan is currently available in the US, UK, and Canada. Calling plans are available for enterprises in the US, UK, and Canada as well as Belgium, France, Germany, Ireland, Netherlands, Puerto Rico, and Spain. Business Voice without a calling plan is available in over 70 countries, everywhere audio conferencing is available. A phone system for enterprises is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability differ.
Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:
- Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
- UserVoice – Submit and vote on others’ ideas.
- Microsoft Tech Community – Ask questions and join discussions.
Get started with Microsoft Teams today
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* GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez,Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021.
1. Rates listed (for tenants provisioned in the US) do not include tax. International dial-out rates are subject to change monthly, and individual rates are not locked during the term of your agreement. Changes will be minimized where possible to avoid disruption while ensuring prices remain competitive with local market rates and conditions.
2. Availability of Audio Conferencing and calling plans varies by country and region. See supported countries and regions for more information.