Simplified communication and collaboration
No matter where you and your team are, you’re connected with the only communications solution native to Teams.
Microsoft is positioned highest for “Ability to Execute” in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*
Learn how Microsoft helped customers achieve more efficient and effective communication, lower costs, and help IT teams save time in the Forrester study: The Total Economic Impact™ of Microsoft Teams Calling Solutions.**
According to new research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.***
Elite Construction + Development builds success and a connected workplace with Microsoft Teams.
St. Luke’s University Health Network nurtures a commitment to innovation with Microsoft tools.
REI Co-op gets even more out of its Microsoft Teams move with Teams Phone.
Bring your operator calling plan
Includes Teams Phone Standard
Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact Sales for custom pricing.
Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.
Select the country or region for your organization’s billing address.
Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.2
Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.
Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.
There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.
Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
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* GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021.
** The Total Economic Impact™ Of Microsoft Teams Calling Solutions, a commissioned study conducted by Forrester Consulting, February 2021.
*** GigaOm, Hands-On Field Test: Voice Services Comparison [ALTERNATE TITLE IN REVIEW: Voice Services SLA/Reliability Competitive Analysis], Dana Hernandez, [DATE].