Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Soluciones
Encuentre el enfoque de IA adecuado para su organización
Compre, amplíe, desarrolle o colabore para obtener beneficios transformadores con la IA.
Comprar soluciones preconfiguradas
Microsoft 365 Copilot
Transforme el trabajo con un asistente de IA avanzado que incluye seguridad empresarial integrada.
Ampliar y personalizar
Microsoft Copilot Studio
Cree y personalice agentes de IA para ampliar las funcionalidades de Microsoft 365 Copilot.
Crear soluciones propias
Microsoft Foundry
Diseña, personaliza y gestiona aplicaciones y agentes de IA a gran escala.
Encuentra soluciones de partners
Microsoft Marketplace
Impulsa tu transformación de IA con soluciones de IA de partners líderes en el sector.
CUSTOMER STORIES
Sigue a Microsoft.