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Microsoft AI
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Government

Enhance government call and contact centers services

Empower government contact centers to better respond to citizens, residents, and tourists using real-time, AI-powered support and services.
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Outcomes

Transform government agencies with AI

Government agencies need secure, compliant data-sharing to respond faster, coordinate better, and serve the public more effectively. Those that embrace responsible data sharing outperform peers in mission delivery. When AI accesses diverse, high-quality data, it reveals insights that speed decisions and free up frontline staff. Relevant to COOs, CTOs, Commissioners/Ministers, and Service Leads.
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Boost public trust and satisfaction

Deliver personalized public services with AI, making it easier for citizens to access resources.
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Reduce contact center hold times

Automate inquiries and surface answers faster to free up agents using AI-powered tools.
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Enhance agent productivity

Empower agents with AI copilots that streamline workflows and simplify processes.
Solutions

Trouvez l’approche d’IA adaptée à votre organisation

Achetez, prolongez, développez ou collaborez pour bénéficier des avantages transformateurs de l’IA.
Achetez des solutions prédéfinies

Microsoft 365 Copilot

Transformez votre travail grâce à un assistant IA puissant doté d’une sécurité intégrée de niveau entreprise.
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Développez et personnalisez

Microsoft Copilot Studio

Créez et personnalisez des agents IA pour étendre les capacités de Microsoft 365 Copilot.
En savoir plus
Créez vos propres solutions

Microsoft Foundry

Concevez, personnalisez et gérez des applications et agents IA à grande échelle.
En savoir plus
Trouvez des solutions de partenaires

Microsoft Marketplace

Accélérez votre transformation IA grâce aux solutions proposées par des partenaires leaders du secteur.
En savoir plus
Obtenir le guide des solutions d’IA
CUSTOMER STORIES

Discover how organizations are using AI for governments

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  2. A logo with blue text reading Buenos Aires Ciudad on a white background.
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"AI is proving to be effective and appropriate for our issues. It gives us the opportunity to become closer to our citizens as a more accessible administration ...,.“
Raphaëlle Simeoni, Executive Director of Services, Region Sud, Provence-Alpes-Côte d'Azur
22
New use cases by deploying the SUD AI plan
Solutions
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A logo with blue text reading Buenos Aires Ciudad on a white background.
“Generative technology allowed us to demonstrate the need to centralize all government information in a single repository.”
Julieta Rappan, General Director of Digital Channels, Government of the City of Buenos Aires
50%
Operational load reduction
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for government

Enhance citizen services with real-time, AI-powered government support and services.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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