Microsoft 365 Summit Turkey: The Future of Hybrid Work - Finance Leaders Session
Finance Leaders Session: We are on the brink of a disruption as great as last year’s sudden shift
to remote work: the move to hybrid.
Flexible work is here to stay, and the talent landscape has fundamentally shifted. Remote work has given employees
more flexibility and created job opportunities in new locations. But there are also challenges ahead.
Microsoft 365 Summit Turkey: The Future of Hybrid Work - Security Session
Security Session: We are on the brink of a disruption as great as last year’s sudden shift to remote work:
the move to hybrid.
Flexible work is here to stay, and the talent landscape has fundamentally shifted. Remote work has given
employees more flexibility and created job opportunities in new locations.
But there are also challenges ahead.
In this research-based report, we outline key lessons from initiatives around the world as well as how to approach the planning, building and operating stages to help Middle Eastern regulators get underway and pull ahead of the global financial ecosystem.
Microsoft Cloud for Financial Services brings together capabilities with multilayered security and comprehensive compliance coverage to deliver differentiated customer experiences, improve employee collaboration and productivity, manage risk, and modernize core systems.
Deliver differentiated experiences
Accelerate loyalty, growth, and profitability through personalized customer interactions.
Manage risk
Facilitate compliance and data protection while gaining deeper insights.
Modernize core systems
Generate new revenue streams by modernizing your core financial services systems.
Empower your employees
Enable automation and collaboration—with built-in compliance and privacy.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Financial Services
Customer acquisition and engagement
Overview
1/12
Improve the banking customer experience
Accelerate customer growth, profitability, and loyalty through more relevant and personalized interactions—and deeper customer insights.
Share tour
{"sites":[{"id":"customer-acquisition-and-engagement","name":"Customer acquisition and engagement","title":"Improve the banking customer experience","content":"<p>Accelerate customer growth, profitability, and loyalty through more relevant and personalized interactions—and deeper customer insights.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWNo?ver=8093","imageAlt":"replace monday","videoHref":"","arialabel":null,"pages":[{"id":"banking-customer-insights","name":"Unified customer profile","title":"Increase customer lifetime value and loyalty","content":"<p>Bring together financial, behavioral, and demographic data to tailor customer experiences with a 360-degree view of the banking customer and suggested next actions.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWxUKe","arialabel":null,"links":null,"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":2},{"id":"remote-sales-and-service","name":"Remote sales and service","title":"Schedule meetings and instantly engage customers virtually","content":"<p>Connect with customers through secure virtual meetings and engage instantly via channels like SMS and chat, configure routing rules ensuring agents are working on the most relevant engagements, and streamline the booking experience by enabling them to schedule and manage appointments online.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWypdp?ver=5ae3","imageAlt":"Remote sales and service","videoHref":"","arialabel":null,"links":[{"title":"","href":"https://microsoftbookings.azurewebsites.net/?organization=financialservices&UICulture=en-US&CallBackURL=https%3A%2F%2Fproducts.office.com/business/bookings","ariaLabel":null,"openInNewTab":true}],"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":3}],"links":null,"itemIndex":1},{"id":"improved-onboarding-servicing-and-support","name":"Onboarding, servicing, and support","title":"Streamline business processes","content":"<p>Simplify onboarding, automate processes, enable collaboration, facilitate omnichannel communications with customers, and enhance the digital banking experience.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxZj8?ver=b935","imageAlt":"replace monday","videoHref":"","arialabel":null,"pages":[{"id":"customer-onboarding","name":"Customer onboarding","title":"Onboard lending customers more easily","content":"<p>Streamline the loan process and enhance the customer experience—and loyalty—by offering self-service tools through mobile apps and banking portals.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWy1Te","arialabel":null,"links":null,"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":5},{"id":"banking-customer-engagement","name":"Banking customer engagement","title":"Enhance the customer experience","content":"<p>Engage with customers in their preferred channel, and with a deeper understanding of their needs—to achieve quick resolution.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWy1Tm","arialabel":null,"links":null,"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":6},{"id":"loan-manager","name":"Loan manager","title":"Automate lending processes","content":"<p>Enable workflow automation, collaboration, and communications to accelerate lending processes and minimize errors.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWxBp8","arialabel":null,"links":null,"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":7}],"links":null,"itemIndex":4},{"id":"risk-management","name":"Risk management","title":"Minimize banking risk","content":"<p>Improve risk management with analytics to power modeling, gain deeper insights, facilitate regulatory reporting and compliance, and reduce financial crime.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWNr?ver=5c90","imageAlt":"replace monday","videoHref":"","arialabel":null,"pages":[{"id":"financial-crime-protection","name":"Financial crime protection","title":"Protect your customers and your organization","content":"<p>Combat criminal activity with adaptive AI that continuously learns evolving patterns, including credit card and mobile bank fraud activity.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWyhrv?ver=cb3c","imageAlt":"Financial crime protection","videoHref":"","arialabel":null,"links":[{"title":"Explore Dynamics 365 Fraud Protection","href":"https://dynamics.microsoft.com/en-us/ai/fraud-protection/","ariaLabel":null,"openInNewTab":true}],"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":9},{"id":"risk-analytics","name":"Risk analytics","title":"Improve risk management","content":"<p>Enhance modeling and reporting, including for credit and market risk, and run data models faster and with elastic scale, using high-performance computing (HPC).</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWNu?ver=0096","imageAlt":"replace monday","videoHref":"","arialabel":null,"links":[{"title":"Explore Azure HPC","href":"https://azure.microsoft.com/en-us/solutions/high-performance-computing/financial-services/","ariaLabel":null,"openInNewTab":true}],"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":10}],"links":null,"itemIndex":8},{"id":"enhanced-enterprise-operations","name":"Enterprise operations","title":"Support new business models","content":"<p>Employ hybrid and multicloud strategies to develop core systems that support the needs of your banking business today.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxZjb?ver=d701","imageAlt":"replace monday","videoHref":"","arialabel":null,"pages":[{"id":"modernization-of-core-systems","name":"Modernization of core systems","title":"Operate in an agile, data-driven way","content":"<p>Accelerate innovation and agility by migrating core banking systems to the cloud.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxZje?ver=4501","imageAlt":"replace monday","videoHref":"","arialabel":null,"links":[{"title":"Explore Azure migration center","href":"https://azure.microsoft.com/en-us/migration/","ariaLabel":"Explore the Azure migration center.","openInNewTab":true}],"position":0,"order":0,"slides":[],"tiles":[],"itemIndex":12}],"links":[{"title":"Learn more","href":"https://azure.microsoft.com/en-us/blog/hybrid-and-multicloud-strategies-for-financial-services-organizations/","ariaLabel":"Learn more about hybrid and multicloud strategies for financial services organizations.","openInNewTab":true}],"itemIndex":11}],"itemsCount":12}
See how organizations are reimagining financial services
Putting customers first
Manulife uses the Azure cloud to modernize applications and better support new business models.
Create innovative apps quickly and cost-effectively on FusionFabric.cloud, a platform as a service that includes microservices, open APIs, and continuous delivery.
Provide front-office, contact-center, and back-office users with a three-dimensional view of customer relationships through deep integration with core systems and data sources.
Boost efficiencies and improve the buyer experience by enabling sellers to personalize interactions and collaborate more effectively, all within Dynamics 365.
Empower your banking organization to increase revenue and efficiency by modernizing infrastructure and improving the customer experience with Zafin Cloud.
Lead transformation in your industry by building on the combined service capabilities, global scale, and joint solution development of Accenture, Avanade, and Microsoft.
Take advantage of real-time payments software to drive transformation of commerce in your organization.
Unify data and functionality from traditional core systems and financial services innovations into a seamless, digital customer experience.
EY combines its deep insights and experience in disruptive industry trends, new business models, and evolving processes with Microsoft’s scalable, enterprise cloud platform and digital technologies.
Infosys's goal is to bring together our complementary strengths to deliver specialized capabilities, industry solutions, and services that will help customers.
Be more agile and outpace change with proven approaches and dynamic experiences for financial services customers.
Explore all partner apps and services for financial services
Join Microsoft Cloud Society to access our upcoming webinars and skilling events, where you can interact and learn more about the latest tools, trends and technologies.