AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Løsninger

Find den rette AI-tilgang til din organisation

Køb, udvid, byg eller samarbejd for at opnå transformerende AI-fordele.

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Microsoft 365 Copilot

Transformer arbejdet med en kraftfuld AI-assistent med indbygget sikkerhed på virksomhedsniveau.

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Udvid og tilpas

Microsoft Copilot Studio

Byg og tilpas AI-agenter for at udvide funktionerne i Microsoft 365 Copilot.

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Microsoft Foundry

Design, tilpas og administrer AI-apps og -agenter i stor skala.

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Microsoft Marketplace

Styrk din transformation inden for kunstig intelligens med AI-løsninger fra brancheførende partnere.

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CUSTOMER STORIES

Discover how organizations are using AI for IT operations

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“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread