Eligible items purchased Oct. 1 to Dec. 31, 2019 can be returned through Jan. 31, 2020.*
Return at a Microsoft Store
If you purchased an item at the store, or if you had an online purchase delivered to you, you can return it at our Sydney Microsoft Store.
Contact us online
Our online Customer Service team is available to assist you with your return and more.
Got a question about returns?
You can find many answers—including how to start a return online—on our returns FAQ page.
*Eligible items purchased from the Microsoft Store between Oct. 1 and Dec. 31 may be returned or exchanged through Jan. 31. Available with consumer purchases only. Not available for purchases made by any business, commercial or reseller customers. In all other respects Microsoft Store standard refund policy applies. See Microsoft Terms of Sale online for more information on the refund policy and a list of eligible items.