The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that you always find the best devices, games, apps, software and resources for your personal and professional needs.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free next business day shipping
Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
Free 60-day returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
90 days of free support
We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
- Discounts: Supplies limited. Actual savings depends on product availability.
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Price Protection
Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. -
Extended Returns
Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Any offers shown are for a limited time while supplies last. See terms.
Why shop at Microsoft Store for your business
Our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. For special pricing, add warranty with accidental damage coverage, buy 2+ units, pay via purchase order and Autopilot deployment, call us at 1-800-622-1816 Monday to Friday, 8:30 AM to 5:30 PM. or email smbap@microsoft.com.
Why shop for your business at Microsoft Store
Consider us your trusted business advisor. Call us at 1-1800-622-1816 for expert help and support.
Buy more, save more
Our special business pricing ensures that you'll get great savings the more you purchase.
Trusted Microsoft advisors
From assessing your business needs to assisting with setup, we're here to help—call now or schedule a virtual appointment.
Multiple payment options
Choose the payment option that meets your budget. Call 1-800-622-1816, Monday to Friday, 8:30 AM to 5:30 PM.
Shop with confidence
Enjoy hassle-free online shopping with free delivery and returns—for everyone, all the time.
- Free Extended Returns: Offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- Low Price Promise: Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
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^Extended return offer period available with Surface devices purchased from Microsoft Store in selected markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns in total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.