Meet with a product expert for free, personal help
Connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need set-up assistance or product training, our team is here for that too.
Personal shopping
We’re here for your business
Get free help with your set-up
How to book an appointment
Choose your topic
Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Meet some of our experts
Victor, product expert
Nine years on the job and Victor still can’t settle on his favourite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Matthew, product expert
Matthew doesn’t just talk tech—he makes it. His favourite hobby is to build computers at home. He’s also a superfan of Microsoft OneNote to take notes and plan out his day.
Frequently asked questions
Set-up
Get the right support for technical issues
Get free help with your set-up
How to book an appointment
Choose your topic
Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Meet some of our experts
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Matthew, product expert
Matthew doesn’t just talk tech—he makes it. His favourite hobby is to build computers at home. He’s also a superfan of Microsoft OneNote to take notes and plan out his day.
Victor, product expert
Nine years on the job and Victor still can’t settle on his favourite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Frequently asked questions
Training
Personal training for business customers
Get free help with your set-up
How to book an appointment
Choose your topic
Select ‘Book an appointment’ and choose what kind of advice you want. This helps us connect you with the right expert from the get-go.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (Feel free to turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Meet some of our experts
Matthew, product expert
Matthew doesn’t just talk tech—he makes it. His favourite hobby is to build computers at home. He’s also a superfan of Microsoft OneNote to take notes and plan out his day.
Victor, product expert
Nine years on the job and Victor still can’t settle on his favourite Microsoft product—probably his Surface, but maybe also his Xbox console? When he’s not helping customers, he’s in dad mode, playing board games and watching ‘80s blockbusters with his kids.
Daija, product expert
A trained sound and music engineer, Daija made the jump to Microsoft Store almost six years ago and her attachment to her Surface Laptop has only grown stronger. When she’s not navigating Microsoft 365 with customers, she loves to game and discover new facts on Bing.
Frequently asked questions
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No, you can click the link provided in your appointment confirmation email and sign in as a guest through your web browser (only Edge or Chrome are supported at this time). However, the Microsoft Teams app is recommended for the best experience on a smartphone or tablet.
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Yes, as long as the account holder is 18 years of age or older and will be in the session.
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Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.
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Yes, our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf.
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No, this appointment is for personal shopping assistance. If you need technical support or have questions related to a product you already own, please visit Microsoft Support for help.
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You will have up to 30 minutes with a Microsoft Store product expert. If you need more time, you can schedule a follow-up during your original call.
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No, you have the option to turn your camera off or on at any point during the call.
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You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.
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Yes, captions can be turned on during the conversation.
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Some customers find it useful to record the meeting to refer back to later, but it’s up to you. At the beginning of the session you’ll be given the option to record. You can then opt in or out.
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Our product experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, other PCs and tablets, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows and more.
The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software and resources for their personal and professional needs. Learn more >
Free returns
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.
Free shipping
We’ll ship your order for free. No minimum purchase required.
Our promise to Surface customers
Get the most from your new Surface with free shipping, 60-day returns, flexible financing and remote learning options.
Free virtual training sessions
Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching and studying from anywhere.