This is the Trace Id: beeaffcbdc01ccc2bc2a3a30ef25bf8c
Skip to main content
Dynamics 365
Learn more

Dynamics 365 Contact Center pricing

Explore pricing and plan options for a contact center solution that’s powered by Microsoft Copilot and tailored to your needs.
PRICING

Compare pricing and plans

Dynamics 365 Contact Center free trial

Transform service across channels with an AI-first solution that works with existing CRMs.
Free
Try for free
Save 40% for a limited time. Eligibility restrictions apply.1

Dynamics 365 Contact Center

Transform customer engagement across digital and voice channels with an all-in-one solution. 2, 3, 4
CAD $149.20
user/month, paid yearly
Plus applicable tax
Contact us
See below for limited time offer eligibility restrictions.1
  • List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026
  • Not eligible to be combined with other discounts or promotional offers
  • Purchase via enterprise and cloud solution provider (CSP) channels

     
Save 40% for a limited time. Eligibility restrictions apply.1

Dynamics 365 Contact Center Digital

Add digital messaging and chat channels to your customer engagement. 2, 3
CAD $128.90
user/month, paid yearly
Plus applicable tax
Contact us
See below for limited time offer eligibility restrictions.1
  • List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026
  • Not eligible to be combined with other discounts or promotional offers
  • Purchase via enterprise and cloud solution provider (CSP) channels
Save 40% for a limited time. Eligibility restrictions apply.1

Dynamics 365 Contact Center Voice

Add native voice capabilities as part of your customer engagement. 2, 4
CAD $128.90
user/month, paid yearly
Plus applicable tax
Contact us
See below for limited time offer eligibility restrictions.1
  • List price shown before discount. Save 40 percent from October 1, 2025, through June 30, 2026
  • Not eligible to be combined with other discounts or promotional offers
  • Purchase via enterprise and cloud solution provider (CSP) channels
Back to tabs
COMPARE PLANS

Choose the plan that’s right for your business

Choose the plan that’s right for your business

Dynamics 365 Contact Center

 
CAD $149.20
user/month, paid yearly
Plus applicable tax

Dynamics 365 Contact Center Digital

CAD $128.90
user/month, paid yearly
Plus applicable tax

Dynamics 365 Contact Center Voice

CAD $128.90
user/month, paid yearly
Plus applicable tax
Features
Self service

Self-service chatbots3

Self-service with IVR
Digital channel

Live and persistent chat on messaging and social channels

Real-time translation

Conversation summarization
Voice channel

Inbound voice routing

Voicemail

Recording and transcription

Conversation summarization

Outbound dialing and calling
Service representative experiences with Copilot

Service representative desktop with Copilot (standalone and embeddable)

Q&A over knowledge

Case summarization

Email assist
Integrations and analytics

Prebuilt integrations with Salesforce, Dynamics 365, and other CRMs

Integrated reporting and performance analytics
A man and woman sitting at desk looking at laptop screens
Licensing guide

Dynamics 365 Licensing Guide

Read this guide to learn how to license Microsoft Dynamics 365 business applications.
  • See all the ways to buy Dynamics 365 apps
  • Learn about the different types of licenses
  • Explore product features and capabilities
Download now

Take the next step

Try Dynamics 365 Contact Center

Transform service across channels with an AI-powered solution that works with your existing CRM.
Try for free

Chat with a Dynamics 365 specialist

Available M-F 6 AM to 3 PM PT.
Chat now

Call Sales

Available M-F 6 AM to 3 PM PT.
Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.
  1. [1]
    A discount of 40 percent off the list price is available for Dynamics 365 Contact Center from October 1, 2025, through June 30, 2026. Eligible plans include Dynamics 365 Contact Center, Dynamics 365 Contact Center Digital, and Dynamics 365 Contact Center Voice. Not eligible to be combined with other discounts or promotional offers. Purchase via enterprise and cloud solution provider (CSP) channels. Contact your Microsoft account representative to learn more.
  2. [2]
    Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses.
  3. [3]
    Purchase capacity for digital messaging with Microsoft Copilot Studio.
  4. [4]
    Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.
  5. [5]
    Cancellation policies vary based on your status as a new customer and your product and domain selections on Microsoft. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

Follow Dynamics 365