The Microsoft Store Promise
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Special discount for students and parents
K-12 and higher education students, parents, and faculty are eligible for a year-round education discount up to 10% off select products, including Surface devices. Plus, students and teachers can get Office 365 Education free with a valid school email address.1
Our price promise
If you make a purchase from Microsoft Store and we lower the price within 30 days, we’ll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.2Contact Microsoft Store support
Free virtual workshops and trainings
Improve your skills for working and studying anywhere with free online classes and training sessions led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
The Microsoft Store Promise for Surface
Buy your Surface with confidence from us. We offer fast, free shipping, 60-day returns on Surface devices, expert online support, and more.3Learn more
1Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.
2Offer valid on purchases of Surface devices made at Microsoft Store online in select markets from May 6, 2020 to October 31, 2020 (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
3Extended return offer period available with Surface devices purchased from Microsoft Store online in select markets between May 6, 2020 and October 31, 2020. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.