Enable hybrid work beyond organizational boundaries with new features announcing at Ignite.

Four people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams. Three people smiling and the taskbar from a call in Teams.

Microsoft Teams Phone

Stay connected with voice and video calling using Microsoft Teams Phone on your computer, tablet, mobile device, or desk phone.

Stay connected with a modern calling solution

Make and receive voice and video calls directly in Microsoft Teams. Stay in touch and get more done anywhere.

Calling in the flow of work

Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration.

Business-critical calling

Use built-in, innovative, and AI-powered calling experiences and integrated partner software solutions.

Devices for any calling scenario

Benefit from a wide portfolio of devices for any business need and get flexible financing options.

Simple set up and management

Easily add, monitor, and manage voice and video calling from the Teams admin center.

Make the most of your business voice and video calls

Take a quick look at some of the features and benefits of an all-in-one app that enables rich, reliable, and secure calling.

A Sales Analysis presentation being given on a Teams video call by a presenter to 9 attendees.

Meet using audio and video conferencing

Bring everyone together with an enterprise voice or video call conference. Add flexibility to meetings with a dial-in number.

A desktop view of a Teams video call and a mobile view of the actions you can take in a Teams video call such as chat, view participants and more.

Easily manage cloud phone calls

Maintain control with do not disturb, reverse number lookup, voicemail, and delegation.

A mobile phone being used to make a call on Teams.

Use your own telecom provider

Make calls using your existing telecommunications operator with Teams Phone.

A tablet displaying a completed setup in the Microsoft 365 admin center.

Customize the incoming call experience

Create custom greetings, play music for callers on hold, and set up shared voicemail.

A worker in a warehouse scanning an item with a mobile phone.

Bring your own contact center solution

Integrate Microsoft Teams business voice calling with your contact center operations software.

A person wearing a headset to take a call.

Easily answer and route calls

Set parameters based on time zone, language, or availability for answering and routing calls automatically.

A Sales Analysis presentation being given on a Teams video call by a presenter to 9 attendees.

Meet using audio and video conferencing

Bring everyone together with an enterprise voice or video call conference. Add flexibility to meetings with a dial-in number.

A desktop view of a Teams video call and a mobile view of the actions you can take in a Teams video call such as chat, view participants and more.

Easily manage cloud phone calls

Maintain control with do not disturb, reverse number lookup, voicemail, and delegation.

A mobile phone being used to make a call on Teams.

Use your own telecom provider

Make calls using your existing telecommunications operator with Teams Phone.

A tablet displaying a completed setup in the Microsoft 365 admin center.

Customize the incoming call experience

Create custom greetings, play music for callers on hold, and set up shared voicemail.

A worker in a warehouse scanning an item with a mobile phone.

Bring your own contact center solution

Integrate Microsoft Teams business voice calling with your contact center operations software.

A person wearing a headset to take a call.

Easily answer and route calls

Set parameters based on time zone, language, or availability for answering and routing calls automatically.

Read more about a recognized Leader in unified communications

Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*

Forrester The Total Economic Impact™ of Microsoft Teams Calling Solutions

See how companies are using Teams Phone

Equipping employees with a modern calling solution

Accenture is adding a new generation of technology for calling, meeting, chat, and collaboration.

Three people in a conference room on a Teams call with 9 other participants.

Uniting 20,000 employees with a user-friendly platform

Arrow Electronics is making it easier for staff to share information, collaborate, and be productive with high-quality audio and video.

A lobby with groups of coworkers in conversation.

Add Microsoft Teams Phone to your Microsoft 365 plan today

Small and medium-sized business (fewer than 300 users)

Microsoft 365 Business Voice

discontinued price CAD $25.00

new price CAD $18.75 user/month
Plus applicable tax

(annual subscription–auto renews)

Microsoft 365 Business Voice includes:

  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
  • A domestic calling plan1 with 3,000 minutes2 per user, per month within the US and Canada.
  • Dial-in audio conferencing for up to 250 people per meeting.
  • Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.
  • Around-the-clock customer support seven days a week, backed by Microsoft.

 

Business Voice requires a Microsoft 365 subscription that includes Microsoft Teams.3 If you don't have a Microsoft 365 subscription, you can purchase one here.

 

It’s an add-on subscription for up to 300 users and can’t be used on its own. Business Voice add-on and trial are only available for users with qualifying plans.

 

Discounted pricing valid up to 12 months or up to the renewal date of the base M365 subscription. Price available now through December 31, 2021.4

Enterprise (300 or more users)

Microsoft 365 E5

new price CAD $73.00 user/month
Plus applicable tax

(annual subscription–auto renews)

Microsoft 365 E5 includes:

  • Phone system: Enable PBX capabilities such as call control in the cloud with Microsoft Teams.
  • Audio conferencing: Conduct or call into meetings from your phone. Allows up to 300 phone attendees.1
  • Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more.

 

Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details.

Custom pricing available

Add Microsoft Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact sales for custom pricing.

See rates for where you want to call

Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan.6

Select the country or region for your organization’s billing address.

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Microsoft Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Microsoft 365 subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on like Microsoft 365 Business Voice or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Business Voice or can be added onto Microsoft 365 E5.1

Direct Routing allows customers to connect their telecommunications voice trunks directly to Microsoft 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks through a certified session border controller (SBC) to Microsoft 365 and Microsoft Teams Calling. This will be available in any country where Teams and the phone system are licensed. Direct Routing is part of the Teams-compatible phone system.

Operator Connect is another option for providing public switched telephone network (PSTN) connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect other telephony entities such as call centers or analog devices.

 

The Microsoft 365 Business Voice subscription (without a calling plan) is specifically designed for this situation and is available in over 70 countries, except Australia. Contact your partner and ask them if they're offering it. If you don't have a Microsoft partner, you can find a partner on the Microsoft website.

Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace
 

Teams supports a portfolio of desk phones for customers who require a traditional phone experience.  
 

To deliver a high-quality and reliable Microsoft Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace

 

There are two offers for small and medium-sized businesses. Microsoft 365 Business Voice with a calling plan combines a phone system, audio conferencing, and a domestic calling plan. Microsoft 365 Business Voice without a calling plan combines a phone system and audio conferencing, which requires a calling plan from a service provider.  
 

For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Microsoft Teams calling plan can be added on or can all be purchased separately. 
 

Business Voice with a calling plan is currently available in the US, UK, and Canada. Calling plans are available for enterprises in the US, UK, and Canada as well as Belgium, France, Germany, Ireland, Netherlands, Puerto Rico, and Spain. Business Voice without a calling plan is available in over 70 countries, everywhere audio conferencing is available. A phone system for enterprises is available in over 120 countries, everywhere Microsoft 365 is available.  
 

The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability differ. 

Microsoft 365 Business Voice is a cloud-based phone system built for small and medium-sized businesses. Customers can make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams.

Business Voice is designed for small and medium-sized businesses using Microsoft 365 that are seeking a modern phone system. Business Voice can be added onto Microsoft 365 subscriptions that include Microsoft Teams; qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3. You can purchase up to 300 seats of Business Voice. Learn more about our Enterprise Voice solution for companies with more than 300 people.

Business Voice includes a phone system, a domestic calling plan, and audio conferencing. Learn more
 

A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
 

An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.

Businesses operating in the US, UK, and Canada can purchase Business Voice. In other countries, Business Voice may be available through Microsoft partners who provide dial tone services. Find a Microsoft partner in your area.

Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

  • Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
  • UserVoice – Submit and vote on others’ ideas.
  • Microsoft Tech Community – Ask questions and join discussions.

Learn more about Microsoft Teams

Get started with Microsoft Teams today

* GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide,  by Rafael Benitez,Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021.

1. Availability of Audio Conferencing and calling plans varies by country and region. See supported countries and regions for more information.
2. Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits.
3. Can be added on to a qualifying Microsoft 365 subscription for a maximum of 300 seats. Qualifying plans include: Microsoft 365 Business Basic, Business Standard, Business Premium, E3 or A3; Office 365 F3, E1, E3, A1, or A3.
4. Discounted pricing available to new Microsoft 365 Business Voice customers. The discounted price is available for purchases made now through December 31, 2021.

5. After your 1-month free trial, you will be charged the applicable subscription fee. Credit card required. Cancel any time to stop future charges.
6. Rates listed (for tenants provisioned in the US) do not include tax. International dial-out rates are subject to change monthly, and individual rates are not locked during the term of your agreement. Changes will be minimized where possible to avoid disruption while ensuring prices remain competitive with local market rates and conditions.
7. Download standard subscription or pay-per-minute rates. Standard subscription rates include dial-in calls to toll-free numbers, and dial-out calls. Pay-per-minute rates include dial-in calls to toll numbers, dial-in calls to toll-free numbers, and dial-out calls.