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Microsoft Certified Refurbished

Great prices on expertly refurbished Surface and Xbox devices.
Shop Certified Refurbished devices
A 13-inch, Sapphire Surface Pro Copilot Plus PC tablet and a black XBOX Series S with a wireless controller.

Benefits of buying a Certified Refurbished device 

Limited-time offer

Microsoft Certified Refurbished Surface

Expertly cleaned, repaired, and tested devices—more sustainable and up to 30% less than new. Enjoy extra savings of at least 5% for a limited time.1
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Repackaged

Your device will arrive repackaged in its own Microsoft Certified Refurbished box with all standard accessories and manuals included—just like new.

Warranty and support

Each device includes an extensive warranty—12 months for Surface devices, 90 days for XBOX consoles, plus additional extended warranty options.

Repaired and cleaned

Every Certified Refurbished product is extensively screened, repaired, tested, and cleaned to high Microsoft standards—so you can be confident in the quality of your device.

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Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Learn more

Why buy from Microsoft Store

Trade in. Gift more.

When you trade in an eligible device, you get cash back to spend on gifts.
Learn more about shipping

Sleigh now, pay later

From gifting to upgrading, find Surface and XBOX at prices and payment plans that work for you.
Learn about flexible payment options

Free returns through January 31, 2027

Don’t love it? Return almost any physical product by January 31, 2027, for a full refund. Some exclusions apply.
Learn about Microsoft Complete

Fast, free delivery

Get your gifts in just a few days with free delivery. No minimum purchase required.
Learn about returns
Learn about all the benefits of shopping at Microsoft Store​

Frequently asked questions

  • You can buy refurbished game consoles with warranty through the Microsoft Store’s Certified Refurbished collection. Each device is professionally inspected, tested, and restored, and typically includes a limited warranty and return option, giving you confidence in performance while saving compared to buying new.

  • You can buy refurbished computers preloaded with Windows 11 through the Certified Refurbished collection at Microsoft Store. The collection includes select Windows 11 laptops and desktop computers that are inspected and restored to like-new condition, so you can get the device you need at a lower cost than new.

  • You can find Certified Refurbished desktops and monitors at Microsoft Store. Each Certified Refurbished device is tested and restored to like-new condition, helping you build a setup that fits how you work, create, or play.

  • You can find brand-authorized refurbished products by shopping directly from Microsoft Store. Certified Refurbished devices are inspected, restored to like-new condition, and tested to meet Microsoft quality standards. 

  • You can buy refurbished laptop computers and electronics from Microsoft Store, the trusted destination for Certified Refurbished devices. Shop the collection to compare available models and choose the laptop computer or electronic that fits your needs.

  • Certified Refurbished devices from Microsoft Store come with a hardware warranty—12 months on Surface devices and 90 days on Xbox consoles—plus additional extended warranty options. They're also covered by the same return policy as new products, so you can return almost any physical product within 60 days in like-new condition, in its original packaging, for a full refund (some exclusions apply).*

  • A Certified Refurbished device is a pre-owned product that has been professionally inspected, repaired if needed, restored to like-new condition, and tested to meet Microsoft standards. Each Certified Refurbished purchase from Microsoft Store gives you a reliable device from a trusted source.

  • Yes—refurbished can be a good option when you buy Certified Refurbished from Microsoft Store. These devices are restored to like-new condition, fully tested, and offer a reliable, lower-cost alternative to buying new.

  • Yes—it is safe to buy refurbished laptops from a trusted source like Microsoft Store. Certified Refurbished laptops are inspected, restored, and tested before shipping, and Microsoft Complete may be available on eligible models for added protection and support.

  • The key difference between refurbished and used devices is quality assurance: Certified Refurbished devices are professionally inspected, restored, and tested before resale, while used devices are typically sold as-is by individual sellers. Choosing Certified Refurbished from Microsoft Store gives you more confidence in device quality, support, and a clear return policy.*

  • Yes—Certified Refurbished laptops are an excellent choice, delivering dependable performance and reliability at a lower price than new. Each Certified Refurbished laptop is expertly inspected, restored to like-new condition, and rigorously tested to high Microsoft standards before it's sold—so you get the quality and confidence of a new device for less.

  • Yes—a refurbished laptop is a smart buy if you want a reliable, high-performing device at a lower price from a trusted source. Certified Refurbished laptops from Microsoft Store are expertly inspected, restored to like-new condition, and rigorously tested to high Microsoft standards—making them a dependable choice for everyday work, school, or personal use.

Discounts: Supplies limited. Actual savings depends on product availability.

Returns: Holiday extended return policy available with eligible physical products purchased between October 1, 2026 - December 2, 2026 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2027. For purchases made outside the window of October 1, 2026 – December 2, 2026, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.

  • Price protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centers in select markets between October 1, 2026 – December 2, 2026. Holiday purchase price adjustment may be requested until January 31, 2027. Purchases made outside the window of October 1, 2026 – December 2, 2026: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received..
  • Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes ROG Xbox Ally, ROG Xbox Ally X, Surface for Business devices and accessories, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.
  • Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.

  • ​Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.
Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • *Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG XBOX Ally X, ROG XBOX Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • [1]Offer valid from August 8th at 12AM PST to December 31st at 11:59pm PST while supplies last. Available only in Microsoft Store United States & Canada. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Price discount does not include taxes, shipping or other fees. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of [1] offer per customer.
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