Microsoft Complete
Stay covered, for longer
Accidents happen and that’s okay
Help when you need it
Coverage without compromise
An Xbox this powerful deserves protection
How do you get Microsoft Complete?
Add it when you buy a new Surface or Xbox
Add it after purchase is completed
Contact Microsoft Support
Tech support when you need it
Why buy from Microsoft Store
Free returns through January 31, 2026
Price protection all season long
Complete coverage, without compromise
Cash out when you trade in
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Discounts: Supplies limited. Actual savings depends on product availability.
Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centers in select markets between October 1, 2025 – December 2, 2025. Holiday purchase price adjustment may be requested until January 31, 2026. Purchases made outside the window of October 1, 2025 – December 2, 2025: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received.
Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes ROG Xbox Ally, ROG Xbox Ally X, Surface for Business devices and accessories, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.
Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit.
See Microsoft Store Price Protection for full terms and full list of eligible retailers.
- Returns: Holiday extended return policy available with eligible physical products purchased between October 1, 2025 - December 2, 2025 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2026. For purchases made outside the window of October 1, 2025 – December 2, 2025, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
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Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
Microsoft reserves the right to modify or discontinue offers at any time.
- For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.
- This Protection Plan is classified as an insurance product per local regulations.
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Microsoft Complete (incl. accidental damage coverage) is underwritten by Technology Insurance Company, Inc. (Canada branch). For complete details on coverage, exclusions and limitations click HERE.
For protection plan support visit Microsoft Support