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Xbox accessories

Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back.

Xbox controllers

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Headsets

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Frequently asked questions

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Price protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store Online and Microsoft Experience centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer's advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.  Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customers must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows Devkit. See Microsoft Store Price Protection for full terms and list of eligible retailers.
  • ​Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started before January 31, 2025, or within 60-days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    Microsoft reserves the right to modify or discontinue offers at any time.

    †This offer is operated by Teladvance, LLC and is not operated by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. Other terms and conditions may apply.

  • [1] Offer valid from 8:00AM PT on July 8th, 2024, to 11:59PM PT on December 31st, 2024, while supplies last. Available only in Microsoft Store in the US and Canada. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Price discount does not include taxes, shipping or other fees. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of three offers per customer. Other exclusions and limits may apply.
  • Xbox Series X – The fastest, most powerful Xbox ever. Xbox Series X features 12 teraflops of processing power to immerse you in future adventures, current obsessions, and classic titles. Up to 120FPS deliver sensational worlds that demand a closer look while 3D Spatial Sound puts you in the center of your experience.*** Play thousands of titles from four generations of consoles—all games look and play best on Xbox Series X.

    Xbox Series S – The best value in gaming. Experience next-gen speed, 3D Spatial Sound, and High Dynamic Range with our smallest Xbox ever. Go all digital to store your games, saves and backups safe in the cloud. Xbox Smart Delivery ensures you play the best available version of your game no matter which console you're playing on.**** Games look and play better than ever on Xbox Series S.

    Xbox Game Pass Ultimate – Play with your friends and the greatest community of gamers on the most advanced online console multiplayer network. For one low monthly price, you get the benefits of Xbox Live Gold, EA Play membership, and release-day access to Xbox Game Studios and ID@Xbox titles. With over 100 high-quality games and fresh titles added all the time, you'll always have something new.

    Xbox Games – Shop for the latest Xbox game titles, top-rated favorites, plus great deals in the Microsoft Store online. New and previously released titles that feature the Optimized for Xbox Series X|S icon leverage the full power and technology of the new Xbox Series X and Xbox Series S consoles to deliver faster load-times, dynamic visuals, and steadier framerates.