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Dynamics 365

Dynamics 365 Customer Service

Empower agents to resolve issues quickly using generative AI and automation

Empower your agents and transform customer service

Exceed customer expectations by delivering exceptional service on any channel.
  • Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.
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  • Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.
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  • Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.
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  • Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.
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A Leader in CRM Customer Engagement Center

Find out why Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.

Recognized as a Leader since 20141

Recognized for Ability to Execute and Completeness of Vision


Dynamics 365 Customer Service pricing

Dynamics 365 Customer Service Professional

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
Price does not include VAT.

Dynamics 365 Customer Service Enterprise

Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.
Price does not include VAT.

Discover Microsoft partners

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Consulting services

Access a wide range of architecture planning, implementation, and support services.
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Partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
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FastTrack for Dynamics 365

Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories

Real customers, real results

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Next steps

Try Dynamics 365 Customer Service

Provide exceptional, personalized, seamless service to earn customers for life.

Chat with a Dynamics 365 expert

Available Mon to Fri 6:00 AM to 3:00 PM Pacific Time

Request a call back

Have a Dynamics 365 expert contact you.

Call a Dynamics 365 expert

Available M-F 9 AM to 5 PM.

[1] The report was not published in 2022.


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