Overview
Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
- Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
- Keep your customers informed with automated service reminders and notifications via email and text messaging.
- Gain customer insights by sending automated, personalized surveys after completing field service calls.
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- Ask Copilot in Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.
- Share links to work orders that automatically expand to show key details in Microsoft Teams.
- Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
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- Interact with Copilot to find pertinent information about work orders using natural language.
- Generate a response to customers with Copilot for Field Service in Outlook, summarizing key details and next steps.
- Create seamless financial and inventory data flow between Field Service and Dynamics 365 Business Central.
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The Total Economic Impactâ„¢ Of Microsoft Dynamics 365 Field Service
Learn the cost savings and business benefits enabled by Dynamics 365 Field Service in this commissioned study conducted by Forrester Consulting.1
346%
Return on investment
USD$42.65M
Benefits present value
<6
Months to payback
Pricing
Dynamics 365 Field Service pricing
Dynamics 365 Field Service
Get complete field service management, including step-by-step guides and remote expert assistance.
user/month
Price does not include VAT.
Get complete field service management, including step-by-step guides and remote expert assistance.
Price does not include VAT.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline technicians. Â
user/month
Price does not include VAT.
Seamlessly assign and manage external frontline technicians. Â
Price does not include VAT.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Partners
Discover Microsoft partners
Consulting services
Access a wide range of architecture planning, implementation, and support services.
Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories
How customers are using Field Service
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Resources
Explore reports, blogs, and demos
NEXT STEPS
Try Dynamics 365 Field Service
Deliver exceptional, proactive service that resolves customer issues the first time.
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Available M-F 9 AM to 5 PM.
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