Microsoft Complete – Protection Plan for your Surface, Xbox or Accessory
Keep your new Surface, Xbox or Accessory up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered— simple as that.
Top benefits
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Microsoft-backed service
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 1: With a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface, Xbox or Accessory.
Option 2: Add within 45 days of device purchase
For Surface devices only², open the Microsoft Store App from the Surface device you wish to purchase the plan for, search for “Microsoft Complete” and select the appropriate plan you would like to purchase.
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Microsoft Complete Support
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.
[1] For Microsoft Complete for Surface: Mechanical breakdowns and Accidental Damage cover is limited to a maximum of two (2) replacements and/or maximum of three (3) repairs up to the original purchase price of the product in total. Each Accidental Damage claim is subject to a deductible as set out in the Microsoft Complete terms and conditions.
For Microsoft Complete for Xbox: Accidental Damage cover is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
[2] Microsoft Complete for Surface-series and Xbox devices must be purchased at time of device purchase or within 45 days after purchase with device inspection required. In European countries, only devices purchased through Microsoft Store can have Microsoft Complete added within 45 days of device purchase.
For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here: msespbus@Microsoft.com
