Microsoft Complete – Protection Plan for your Surface or Xbox
Keep your new Surface or Xbox up and running with accidental damage protection1 from drops, spills and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered – simple as that.
Top benefits
Work and play worry-free
Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support – up to 2 years for Surface, and up to 3 years for Xbox.
Accidents happen
And that’s okay. You’re covered for things like drops, cracked screens and even for up to two replacements of a standard controller when bundled with your Xbox.1
Hassle-free support
At home or on the go, you’ll have access to technical and hardware support for the duration of your protection plan. And for Surface, you’ll also get software support for Windows and Office.
Less down time
Microsoft Complete will get you back up and running quickly with less stress, so you can continue pushing the limits of your Surface or Xbox.
Choose one of these options to get Microsoft Complete
Option 1: With a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Option 2: Add within 45 days of device purchase
Already have a new Surface or Xbox but didn’t get Microsoft Complete? No problem – using your new device, visit either the Microsoft Store app or Xbox Store app. Search ‘Microsoft Complete’ and choose your option.
ADD MICROSOFT COMPLETE TO YOUR EXISTING DEVICE
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
CONTACT MICROSOFT STORE SUPPORT
Buy a new Surface or Xbox and add Microsoft Complete
Microsoft Complete Support
Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract Terms and Conditions and the information on this page, the Microsoft Complete contract Terms and Conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete contract.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Xbox One, Xbox One S and Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with Device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
1For Microsoft Complete for Surface: Accidental Damage cover (AD) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or AD damage, maximum of two (2) claims. Each claim is subject to a deductible as set out in the contract Terms and Conditions and/or PDS.
1For Microsoft Complete for Xbox: Accidental Damage cover (AD) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
For service plan support, visit https://support.microsoft.com