Microsoft Complete – Protection Plan for your device
Top benefits
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Microsoft-backed service
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 1: With a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface, Xbox or Accessory.
Option 2: Contact Microsoft Support
You can also buy Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Surface Laptop Studio
Originally From £1,449.00 now From £1,305.00
Set your imagination free on the most powerful Surface Laptop, designed to light up...Select Surface Laptop Studio for more information.
Surface Pro 8
From £999.00
Unlock more possibilities than ever with the Pro designed for a Pro like you. The...Select Surface Pro 8 for more information.
Surface Pro 8 Essentials Bundle
Originally From £1,188.98 now From £1,162.98
This bundle includes Surface Pro 8, Type Cover in the colour of your choice and a 15...Select Surface Pro 8 Essentials Bundle for more information.
Surface Go 3
From £369.00
The most portable Surface touchscreen 2-in-1 is perfect for your everyday tasks...Select Surface Go 3 for more information.
Surface Laptop Go 2
From £529.00
Sleek and portable, Surface Laptop Go 2 features a 12.4” vibrant touchscreen and great...Select Surface Laptop Go 2 for more information.
Surface Pro X
From £829.00
Meet the totally mobile Pro. Always with you, instantly ready, and designed to light...Select Surface Pro X for more information.
Surface Laptop 4
Originally From £999.00 now From £899.00
Style and speed. Stand out on HD video calls backed by Studio Mics. Capture ideas on...Select Surface Laptop 4 for more information.
Surface Duo 2
Originally From £1,349.00 now From £860.00
Open two screens and discover limitless possibilities for apps, email, meetings and...Select Surface Duo 2 for more information.
Surface Laptop Go
Originally £549.00 now £459.00
Make the most of every day with the sleek style, performance and all-day battery life...Select Surface Laptop Go for more information.
Surface Studio 2
£4,749.00
The ultimate creative studio. Let your ideas flow with brilliant colour, blazing...Select Surface Studio 2 for more information.
Xbox Series S – Fortnite & Rocket League Bundle
£249.99
Get the Xbox Series S – Fortnite & Rocket League Bundle. Go all-digital and enjoy...Select Xbox Series S – Fortnite & Rocket League Bundle for more information.
Xbox Series X (Certified Refurbished)
From £419.99
Introducing Xbox Series X (Certified Refurbished), the fastest, most powerful Xbox...Select Xbox Series X (Certified Refurbished) for more information.
Xbox Series S
Originally £249.99 now £242.99
Introducing the Xbox Series S, the smallest, sleekest Xbox ever. At 60% smaller than...Select Xbox Series S for more information.
Xbox Series X
Originally £449.99 now £429.00
Introducing Xbox Series X, the fastest, most powerful Xbox ever. Play thousands of...Select Xbox Series X for more information.
Microsoft Complete Support
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- This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.
- [1] For Microsoft Complete for Surface: Mechanical breakdowns and Accidental Damage cover is limited to a maximum of two (2) replacements and/or maximum of three (3) repairs up to the original purchase price of the product in total. Each Accidental Damage claim is subject to a deductible as set out in the Microsoft Complete terms and conditions.
- [2] Microsoft Complete for Surface-series and Xbox devices must be purchased at time of device purchase or within 45 days after purchase with device inspection required. In European Countries, Microsoft Complete must be purchased either from Microsoft or from the same Retailer selling the original device if a Protection Plan is offered by the Retailer.
- For Microsoft Complete for Xbox: Accidental Damage cover is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
- For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here: msespbus@Microsoft.com