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Buy a new Surface or Xbox and add Microsoft Complete

Surface Xbox Consoles

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This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.

[1] For Microsoft Complete for Surface: Mechanical breakdowns and Accidental Damage cover is limited to a maximum of two (2) replacements and/or maximum of three (3) repairs up to the original purchase price of the product in total. Each Accidental Damage claim is subject to a deductible as set out in the Microsoft Complete terms and conditions.

For Microsoft Complete for Xbox: Accidental Damage cover is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.

[2] Microsoft Complete for Surface-series and Xbox devices must be purchased at time of device purchase or within 45 days after purchase with device inspection required. In European countries, only devices purchased through Microsoft Store can have Microsoft Complete added within 45 days of device purchase.

For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here: msespbus@Microsoft.com