Microsoft Extended Hardware Service
Stay covered, for longer
(SSD) Retention1
Help when you need it
Get set for the semester with Surface
Meet your new study break essential
How do you get Microsoft Extended Hardware Service?
Add it when you buy a new Surface or XBOX
Add it after purchase is completed
Contact Microsoft Support
Tech support when you need it
Why shop from Microsoft Store
Free returns through January 31, 2027
Extended Price Protection
Get it now, pay later
Cash out when you trade in
- Free returns through January 31, 2027: Holiday extended return policy available with eligible physical products purchased between October 1, 2026- December 2, 2026 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2027. For purchases made outside the window of October 1, 2026 – December 2, 2026, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time
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Extended Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centers in select markets between October 1, 2026 – December 2, 2026. Holiday purchase price adjustment may be requested until January 31, 2027. Purchases made outside the window of October 1, 2026 – December 2, 2026: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received.
Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes Surface for Business devices and accessories, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers. - Any offers shown are for a limited time while supplies last. See terms.
For all Protection Plans, please reference the Terms and Conditions for the limit of liability and the applicable exclusions of the Protection Plan.
This Protection Plan is classified as a service contract per local regulations.
The Extended Hardware Service Plans will range from two to four years and may vary by plan, by device, and by country or region.
Extended Hardware Service Plans cover mechanical or electrical failures due to defects in materials or workmanship under normal use. It does not cover issues outside this scope, such as accidental damage, misuse, or unauthorized repairs.
For protection plan support visit Microsoft Support.
[1] Drive (SSD) Retention permits customers the option to retain their removable SSD during service events at no additional charge. Drive Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the technical specifications on the product’s description page. Microsoft recommends that only technically inclined individuals with the knowledge, experience, and required tools perform the SSD removal following Microsoft’s instructions. Opening and/or repairing your device can present electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Microsoft is not liable for any damages sustained. Further, any resulting damage to the device or component will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
Country of purchase of the Protection Plan must match the purchaser country of record as established by their billing address, not shipping address for the device.