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Dynamics 365

Dynamics 365 Field Service

Transform your service operations, deliver exceptional service, and improve customer experiences.

Optimize service operations

Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
  • Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
  • Keep your customers informed with automated service reminders and notifications via email and text messaging.
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  • Gain customer insights by sending automated, personalized surveys after completing field service calls.
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Dynamics 365 Field Service pricing

Dynamics 365 Field Service

Complete field service management, including step-by-step guides and remote expert assistance.
GST extra as applicable

Dynamics 365 Field Service Contractor

Seamlessly assign and manage external frontline technicians.  
GST extra as applicable

Discover Microsoft partners

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Consulting services
Access a wide range of architecture planning, implementation, and support services.
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Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
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FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories

How customers are using Field Service


Dynamics 365 Field Service resources

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Next steps

Try Dynamics 365 Field Service

Deliver exceptional, proactive service that resolves customer issues the first time.
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[1] Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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