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Dynamics 365

Offer service that earns lifelong customers

Create personalized customer experiences and empower service teams with next-generation AI.
Solution Overview

Strengthen your customer connections

Uncover how organizations empower service teams, optimize operations, and build long-term customer loyalty with Dynamics 365.

Reimagine service with Dynamics 365

  • Give customers the freedom to engage with your service agents on any channel they prefer.
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  • Provide human-like, interactive IVR experiences with next-generation AI and intelligent conversational chatbots.
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  • Quickly verify customer identities using personalized voice and behavioral recognition.
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Enhance customer service and operational efficiency

Dynamics 365 Customer Service

Support agents with AI-powered tools that help them drive faster resolution.

Dynamics 365 Field Service

Empower frontline workers with AI-powered tools that deliver exceptional service.

Dynamics 365 Customer Insights

Understand your customers and orchestrate connected marketing experiences using customer data.

Dynamics 365 Customer Voice

Collect, analyze, and track real-time customer feedback to build better experiences more effectively.
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Research insights

Microsoft recognized by industry analysts

Discover why Microsoft was named a Leader in The Forrester WaveTM: Customer Service Solutions, Q1 2024.
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Success stories

Customers delivering exceptional service

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Next Steps

Get assistance

Consult a product expert and learn how to implement your service solution.

Take a guided tour

See how to support agent productivity across channels with a closer look at Dynamics 365.

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.

Chat with a Dynamics 365 expert

Available M-F 9 AM to 6 PM. 

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