Save costs and drive efficiency with next-generation AI on the frontline.
Empower your frontline workers while increasing operational efficiency
Simplify processes, unify communication tools, and engage frontline workers in a secure, all-in-one platform with Microsoft 365.
Enhance communication and collaboration
Connect frontline workers with the right people, tools, and knowledge to help them get the job done more efficiently.
Transform the frontline worker experience
Encourage frontline workers to build new skills and engage in an inclusive company culture.
Improve frontline operational efficiency
Automate processes with digital workflows that connect to systems of record and create a unified platform for your workforce.
Safeguard your business
Simplify and reinforce secure access management across endpoints and devices with advanced security features.
Get more out of your frontline
Stay connected to your frontline
Sixty-three percent of frontline managers say messages from leadership never reach them.1 With Microsoft 365, frontline managers say they are more connected with every member of their leadership and their team.
Build a better workplace community
Study found that using Microsoft Teams enhanced supervisory worker productivity and delivered a return of USD9.1 million worth of working time to time-strapped frontline managers and saved USD6.1 million due to reduced errors from misinformation.2
Accelerate productivity
Modest investments in your frontline can increase revenue at a large enterprise by USD775 million over three years.3 With Microsoft 365, organizations are saving 140 minutes per week in performance and productivity.
Simplify security
Microsoft Entra ID helps organizations save an average of USD1.2 million annually by simplifying everyday tasks for access management teams, while Microsoft Intune saves more than USD550,000 by maintaining compliance across devices.
United Airlines
“If we didn’t have Teams, this mission would have involved hundreds of emails and phone calls. Would we have completed the missions? Yes, but it would have been nowhere near the product and level of collaboration we delivered with Teams.”
– Harel Magaritz, Managing Director of Network Operation Center, Daily Operation, United Airlines
Surrey and Borders Partnership
“Building on Microsoft Power Platform has been an extremely efficient way to deliver the customized solutions we need for staff and those who use our services, quickly and cost effectively.”
– Mike Cavaye, Deputy Chief Digital and Information Officer, Surrey and Borders Partnership
River Island
“We’ve embraced Microsoft Teams on Samsung devices to open up communication with our frontline staff and have already seen a positive impact on customer service.”
– Paul Cooper, Head of Technology, River Island
Get started with Microsoft 365 for frontline workers
Improve frontline operations with new technology
Microsoft Teams for frontline workers
Discover the cost savings and business benefits enabled by using Teams for frontline workers in this commissioned study by Forrester Consulting.2
A more connected future for frontline workers
Explore how to reduce the stress of frontline workers with new technology that bridges communication gaps, provides training, and improves employee engagement and wellbeing.
Improve frontline worker engagement
Simplify scheduling with shift management software
See how organizations are switching from outdated spreadsheets to more versatile staffing solutions with some of the most up-to-date employee scheduling software on the market.
Learn why workforce management is important
Explore why workforce management is essential to your organization and see what’s possible with available solutions.
Streamline software to empower your frontline workers
Frontline workers have been traditionally underserved by technology, yet they represent the majority of the workforce.
Drive frontline technology adoption
Follow eight best practices will to help you increase the adoption of new technology among your frontline workers.
On-demand webinar
Unlock the Power of Your Frontline
Learn what frontline workers are saying about the new world of work and how Microsoft can help you empower these crucial workers with key insights from our work trend index.
Get started
Teams for frontline communication
Chat, meet, share files, and collaborate with business apps in a shared workspace with features like Walkie Talkie, Tasks Management, and Shift Management.
Teams for healthcare workers
Improve health team collaboration and enhance patient engagement with telehealth workflows like scheduling, reminders, innovative mobile experiences, and connection to electronic health record (EHR) systems.
Microsoft Viva Connections
Learn how Viva Connections provides every employee with a personalized destination to discover relevant news, conversations, and the tools they need to succeed.
Microsoft Viva Engage
Learn how the Viva Engage app in Teams helps organizations build community, spark engagement, share knowledge, and build personal networks.
Power Automate for Microsoft 365
Streamline repetitive tasks and processes by utilizing enhanced workflows with AI, drag-and-drop tools, and task mining processors—all while increasing efficiency and reducing costs.
Windows 365 Frontline
See how Windows 365 Frontline makes it easy and affordable to extend Cloud PCs to shift workers.
Contact Sales
Talk with a Microsoft sales specialist.
- [1] Technology Can Help Unlock a New Future for Frontline Workers, Work Trend Index Special Report. Microsoft, January 2022.
- [2] The Total Economic Impact™ Of Microsoft Teams For Frontline Workers: Cost Savings And Business Benefits Enabled By Using Teams For Frontline Workers. Forrester Consulting, July 2022. Commissioned by Microsoft.
- [3] ROI of Customer Experience. Qualtrics XM Institute, 2018.
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