Microsoft Complete
Work and play worry-free. Protect your device purchase against accidents.
Stay covered, for longer
Get up to 4 years of additional device coverage.
Accidents happen and that’s okay
Protect your device purchase from drops, spills, or cracked screens.
Help when you need it
Tap into technical support from experts.
How do you get Microsoft Complete?
Option 1
Add it when you buy a new Surface
Make sure you’re covered from the get-go by adding Microsoft Complete at the time of device purchase.
Option 2
Add it after purchase is completed
For Xbox and Surface: buy Microsoft Complete through your Microsoft Account. For Surface only: buy it directly from the Surface App.
Option 3
Contact Microsoft Support
You can also get Microsoft Complete by contacting one of our support service agents to check your device eligibility.
Tech support when you need it
Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free next business day shipping
Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
Free 60-day returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honour a one-time price adjustment. Exclusions apply.
90 days of free support
We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.
This Protection Plan is classified as a service contract per local regulations.
For protection plan support visit Microsoft Support