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The Microsoft Store Promise for Surface

A person uses a Surface device while sitting at a desk.

Your Surface destination

From free delivery and 60-day returns to 90 days of free support, Microsoft Store will help you get the most from your new Surface.

Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources. Learn more

Free shipping

We’ll ship your order for free. No minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.

60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund you the difference.

90 days of free support

We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.

  • Extended Return: Available with eligible consumer purchases only made between November 1, 2022 - December 31, 2022 at Microsoft Store online in Singapore. Purchases can be returned through January 31, 2023. Business, commercial, and reseller customer purchases not eligible. Items purchased from Microsoft Store can be returned by following instructions for return for refund on the returns page. Applicable return policy applies to each purchase. Please see Microsoft Terms of Sale for terms applicable to Microsoft Store purchases. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time.

    Extended Price Promise: Offer valid from November 1, 2022 through Dec 31, 2022 (“Offer Period”) on eligible consumer purchases only made at Microsoft Store online in Singapore. Business, commercial, and reseller customer purchases not eligible. Customer is eligible for price adjustment only if the price of the purchased item is reduced during the Offer Period and in stock for purchase. For purchases made from Microsoft Store, Customer must contact customer service at 1800 818-5250 with order number and any other information requested by a representative. Price adjustment will be provided to Customer in same manner as item was purchased. Limit of one price adjustment per item. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.

A person watches a video on a Surface device at home.

Helpful tips and hints

Whether you want to learn how to set up your Microsoft account or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.