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The Microsoft Store Promise for Surface

A person uses a Surface device while sitting at a desk.

Your Surface destination

From free delivery and 60-day returns to 90 days of free support, Microsoft Store will help you get the most from your new Surface.

Free shipping

We’ll ship your order for free. No minimum purchase required.

Free returns

We’ve extended our time frame for free returns this holiday season. Eligible products purchased between now and December 31, 2021 can be returned through January 31, 2022.** 

60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund you the difference.1

90 days of free support

We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.

A person watches a video on a Surface device at home.

Helpful tips and hints

Whether you want to learn how to set up your Microsoft account or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.

    *Available with eligible purchases made at Microsoft Store Singapore from November 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1800 818-5250. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.