Frequently asked questions

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Windows 365 is the world’s first Cloud PC. Windows 365 securely streams your personalized Windows desktop, apps, settings, and content from the cloud to any device. A Cloud PC provides customers a virtualized computing experience where you can stream your Windows experience from the Microsoft cloud to any device.

 

With a Cloud PC, Windows evolves from a device-based operating system (OS) to hybrid personalized computing. Hybrid in the context of the Cloud PC refers to the Windows client OS.

 

The evolution of Windows into a hybrid local and cloud OS brings new possibilities to organizations of all sizes. With Windows 365, Windows becomes a hybrid local OS and cloud OS. Organizations can choose whether a PC, with its locally installed OS, or a Cloud PC, with its cloud-based OS, is the best fit for a particular user or role in the organization. In some cases, a user may benefit from having both and choosing the best tool for the job.

Windows 365 is for organizations of all sizes that need secure and agile hybrid work solutions for elastic workforces, distributed employees, or specialized workloads with versatile computing and storage capabilities, accessible on any device.

Windows 365 is available in two editions: Windows 365 Business and Windows 365 Enterprise.

 

Windows 365 Enterprise is for organizations that want to manage their Cloud PCs with Microsoft Endpoint Manager and take advantage of integrations with other Microsoft services, including Azure Active Directory and Microsoft Defender for Endpoint. Windows 365 Enterprise has no license limit. To use Windows 365 Enterprise, each user needs to be licensed for Windows 10 Enterprise or, when available, Windows 11 Enterprise, Microsoft Endpoint Manager, and Azure Active Directory P1. Microsoft Endpoint Manager and Azure Active Directory P1 are included in Microsoft 365 F3, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 A3, Microsoft 365 A5, Microsoft 365 Business Premium, and Microsoft 365 Education Student Use Benefit subscriptions, or they can be purchased separately.

 

Windows 365 Business is for smaller organizations, up to 300 users, who want a simple way to buy, deploy and manage Cloud PCs. See more details and compare options.

Windows 365 offers two editions that include a complete cloud-based offering with multiple Cloud PC configurations based on performance needs. Customers can purchase Windows 365 as a separate license per user for a fixed monthly fee to access and use the Cloud PC(s). Additional costs may apply based on network usage. Learn more.

Windows 365 allows one user per license and doesn’t support multiple users on a single Cloud PC.

Cancel your Windows 365 subscription any time by going to the Microsoft 365 admin center; you may be entitled to a partial refund.

 

When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

When you cancel your Windows 365 subscription, Microsoft temporarily retains your data. Learn more about data retention, deletion, and destruction in Microsoft 365.

Windows 365 Enterprise customers can use the Resize feature to upgrade RAM, CPU, and storage size to meet users’ needs, such as users who require a more powerful Cloud PC to run CPU-intensive apps or users who need more disk space for file storage. Downgrade options are not available at this time. Learn more about resizing.

If you’re interested in purchasing Windows 365 Enterprise, you can visit Windows 365.com or contact your Microsoft account manager. Your existing Windows 365 Business licenses can’t be converted to Windows 365 Enterprise.

Windows Hybrid Benefit is a licensing benefit that helps reduce the cost of Windows 365 Business. With Windows Hybrid Benefit, you receive a discount of up to 16 percent1 on your Windows 365 Business subscription if you already use Windows 10 Pro on a device.

Windows Hybrid Benefit is available to customers who have devices with valid Windows 10 Pro licenses. Each person assigned a Windows 365 Business license with a Windows Hybrid Benefit license must be the primary user of a Windows 10 Pro licensed device, and that device must be their primary work device. To maintain your discounted pricing, during any subscription term in which you access the Windows 365 service, you must also access the service from your Windows 10 Pro licensed device at least once during that same term.

 

Find out what version of Windows you’re using.

Windows 365 is meant to support a wide range of individual productivity scenarios including document and content creation, sharing, meetings and collaboration. The intended use does not include server-like usage such as website hosting and content streaming.

 

Windows 365 Enterprise

All network traffic goes through the Azure virtual network used to set up on-premises network connection. Azure bandwidth pricing will apply for network usage.

 

Windows 365 Business

Outbound data volume limits apply.

 

  • 1 vCPU / 2 GB / 64 GB: includes 12 GB of outbound data per user per month.
  • 2 vCPU / 4 GB / 64 GB, 2 vCPU / 4 GB / 128 GB, 2 vCPU / 4 GB / 256 GB, 2 vCPU / 8 GB / 128 GB, 2 vCPU / 8 GB / 256 GB: includes 20 GB of outbound data per user per month.
  • 4 vCPU / 16 GB / 128 GB, 4 vCPU / 16 GB / 256 GB, 4 vCPU / 16 GB / 512 GB: includes 40 GB of outbound data per user per month.
  • 8 vCPU / 32 GB / 128 GB, 8 vCPU / 32 GB / 256 GB, 8 vCPU / 32 GB / 512 GB: includes 70 GB of outbound data per user per month.

 

Typical outbound data activities include saving a file from the Cloud PC to an external location and data transfer outside of Microsoft cloud services. The outbound data levels included with Windows 365 Business are intended to cover these typical user activities. Beyond these levels, Microsoft may restrict bandwidth and outbound data volume on a case-by-case basis to protect quality of service for all Windows 365 users and customers.

Support is available in several ways, depending on how you purchased your Windows 365 subscription. For self-service purchases, request support through the Microsoft 365 Admin Center. If you purchased your Windows 365 subscription through volume licensing, contact your Microsoft account manager for help. If you purchased through a Microsoft Cloud Solution Provider (CSP), your CSP partner can submit support requests for nontechnical issues such as enrollment, membership, billing, subscription, and user management in the Microsoft Partner Center.

Windows 365 is available for purchase through Windows365.com, your Microsoft sales representative, or solution providers in Microsoft partner programs.

No specific information is available at this time. Partners can expect future capabilities coming to Windows 365 as the Microsoft commerce experience continues to transform. More details will be shared as they become available.

Most modern devices with an internet connection can provide a satisfactory experience with Windows 365. Devices that support a traditional keyboard and mouse are recommended for an optimal experience. Certain features require specific hardware. Learn more about how to find Windows 10 computer specifications and systems requirements.

 

Windows 365 only requires a device that includes the HTML5 browser and a DSL connection or a wireless internet connection capable of streaming a video. The amount of bandwidth you need will vary based on the workload. Learn more about network guidelines.

Windows 365 Enterprise

Customers can purchase directly from Windows365.com or from their account representative, then provision and manage their Cloud PCs using fully integrated Microsoft Endpoint Manager. Existing Microsoft 365 customers must complete their purchase through the Microsoft 365 admin center. Contact your global administrator or billing administrator to complete your purchase.

 

Existing Microsoft 365 customers will need to complete their purchase through the Microsoft 365 admin center. Contact your global administrator or billing administrator to complete the purchase.

 

To use Windows 365 Enterprise, each user must be licensed for Windows 10 Enterprise or Windows 11 Enterprise, Microsoft Endpoint Manager, and Azure Active Directory P1. In addition to being available independently, these licenses are included in Microsoft 365 F3, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 A3, Microsoft 365 A5, Microsoft 365 Business Premium, and Microsoft 365 Education Student Use Benefit subscriptions.

 

If you don’t already have a qualifying license and want Windows 365 Enterprise, go to the Windows 10 Enterprise page or the Microsoft 365 page to learn more and purchase the plan that’s right for you.

 

Windows 365 Business

Customers can purchase directly from Windows365.com, set up their account without a domain, and provision and manage their Cloud PCs directly from the Windows 365 homepage on the web.

 

No other Microsoft licenses are required—simply provide a credit card number to get started.

Refer to these resources for help getting started with your Windows 365 subscription.

Yes. Microsoft provides the FastTrack program to help customers accelerate Windows 365 deployment, adoption, and data migration so they can deliver business value faster. Customers with eligible Windows 365 subscriptions can use FastTrack at no additional cost for the life of their subscription.

 

Sign in to Microsoft FastTrack to request assistance and get started.

Learn more about FastTrack services and determine your eligibility.

Customers who don’t have access to Microsoft FastTrack can contact a Microsoft Solution Provider for support.

 

 

Yes. Microsoft is committed to ensuring your apps work on the latest versions of our software, and Windows 365 was built with compatibility in mind. Apps that worked on Windows 7, Windows 8.1, and Windows 10 also work on Windows 365. If you experience issues with your apps, Microsoft will help you fix them at no cost with an eligible subscription.

App Assure is a service that helps customers remediate app issues they may experience when deploying the latest version of our software. If your apps don’t work on Windows 365, App Assure will troubleshoot the issue with you, determine the root cause, and help fix the issue.

 

App Assure is available at no additional cost for eligible customers with 150 seats or more. Learn more about eligibility requirements.

 

Sign in to App Assure to submit a request for assistance from a dedicated App Assure Manager. If you experience a problem submitting a request, contact ACHELP@microsoft.com, and a team member will respond to help you.

Following significant demand, we have reached capacity for Windows 365 trials, so new trial subscriptions have been paused. Customers can sign up to receive a notification when trial subscriptions resume, or click here to buy Windows 365 today.

Following significant demand, we reached capacity for Windows 365 trials, so new trial subscriptions have been paused. This does not impact customers that have already begun their free trial.

At the conclusion of your trial period, your subscription will automatically convert to a paid subscription with the number of seats you specified. If you don’t want to continue your subscription, you can cancel it through the Microsoft 365 admin center before the end of the trial period.

 

All trial data, service configuration, and tenant information will remain unchanged when converting to a paid subscription. If you choose to not convert to a paid subscription, trial data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

No. Users can connect to their Cloud PC on any platform that has the Microsoft Remote Desktop app (Windows, iOS, macOS, and Android) or on any device with an HTML5-capable browser to access the web client. Certain features require specific hardware. Learn more.

An internet connection is required to use Windows 365.

Windows 365 can be purchased worldwide except for China. Network performance and latency will affect user experience and are dependent on proximity to an Azure region. See a list of supported Azure regions.

Microsoft provides system images in the gallery that include Teams optimizations and installed Office apps. For custom system images, Endpoint analytics will check and deploy the required Teams optimizations (if needed) to maximize the user experience.

Windows 365 is not available for non-business use. It’s built for businesses—from enterprises that employ thousands to a small business of one.

Windows 365 Enterprise Cloud PCs can be managed by MSPs within M365 Lighthouse Preview. We are evaluating adding support within Microsoft 365 Lighthouse for Windows 365 Business Cloud PCs, but do not have anything to share right now.

1. Savings vary by Windows 365 Cloud PC configuration and region.