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Government

Enhance government call and contact centers services

Empower government contact centers to better respond to citizens, residents, and tourists using real-time, AI-powered support and services.
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Outcomes

Transform government agencies with AI

Government agencies need secure, compliant data-sharing to respond faster, coordinate better, and serve the public more effectively. Those that embrace responsible data sharing outperform peers in mission delivery. When AI accesses diverse, high-quality data, it reveals insights that speed decisions and free up frontline staff. Relevant to COOs, CTOs, Commissioners/Ministers, and Service Leads.
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Boost public trust and satisfaction

Deliver personalized public services with AI, making it easier for citizens to access resources.
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Reduce contact center hold times

Automate inquiries and surface answers faster to free up agents using AI-powered tools.
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Enhance agent productivity

Empower agents with AI copilots that streamline workflows and simplify processes.
Soluções

Encontre a abordagem certa para usar a IA na organização

Compre, estenda, crie ou faça parcerias para alcançar os benefícios transformadores da IA.
Compre soluções predefinidas

Microsoft 365 Copilot

Transforme seu trabalho com um assistente de IA poderoso e segurança de nível empresarial integrada.
Saiba mais
Estenda e personalize

Microsoft Copilot Studio

Crie e personalize agentes de IA para expandir as funcionalidades do Microsoft 365 Copilot.
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Desenvolva suas próprias soluções

Microsoft Foundry

Crie, personalize e gerencie aplicativos e agentes de IA em escala.
Saiba mais
Encontre soluções de parceiros

Microsoft Marketplace

Acelere sua transformação em IA com soluções de parceiros líderes de mercado.
Saiba mais
Obtenha o guia para soluções de IA
CUSTOMER STORIES

Discover how organizations are using AI for governments

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  2. A logo with blue text reading Buenos Aires Ciudad on a white background.
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"AI is proving to be effective and appropriate for our issues. It gives us the opportunity to become closer to our citizens as a more accessible administration ...,.“
Raphaëlle Simeoni, Executive Director of Services, Region Sud, Provence-Alpes-Côte d'Azur
22
New use cases by deploying the SUD AI plan
Solutions
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A logo with blue text reading Buenos Aires Ciudad on a white background.
“Generative technology allowed us to demonstrate the need to centralize all government information in a single repository.”
Julieta Rappan, General Director of Digital Channels, Government of the City of Buenos Aires
50%
Operational load reduction
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Microsoft for government

Enhance citizen services with real-time, AI-powered government support and services.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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