AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

解決方案

為組織找到合適的 AI 方案

透過購買、擴充、建置或合作，以實現 AI 的轉型效益。

購買預先建置的解決方案

Microsoft 365 Copilot

使用內建企業級安全性的強大 AI 助理，轉換您的工作方式。

深入了解

擴展與自訂

Microsoft Copilot Studio

建置並自訂 AI Agent 的能力，以擴展 Microsoft 365 Copilot 的功能。

深入了解

建置您專屬的解決方案

Microsoft Foundry

設計、自訂並大規模管理 AI 應用程式與 Agents。

深入了解

尋找合作夥伴解決方案

Microsoft Marketplace

透過業界合作夥伴先進的 AI 解決方案，促進 AI 轉型。

深入了解

取得 AI 解決方案的指南

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread