Further to the product advisory for the European and UK variant of the AC-300 charger plug, Microsoft Mobile today is announcing an exchange programme for the affected plug of the charger.

Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK who have the AC-300 charger which is used exclusively with the Lumia 2520 tablet were strongly advised on the 17th April 2014 to suspend use of the charger until further notice.

In addition, people who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US were also strongly advised to suspend use of the travel charger accessory.

2520charger_v1_2000x1000

Microsoft Mobile is encouraging consumers with the affected charger to seek for a replacement charger plug from their nearest Nokia Care Point so that Microsoft Mobile can provide a remedy that will address the product quality issue. Those consumers with an affected charger will receive a replacement EU or UK charger plug to attach to their charger base.

The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.

HOW TO SEEK FOR A REPLACEMENT CHARGER PLUG

For those with an affected charger, we recommend that you seek for a replacement charger plug from the nearest Nokia Care Point. Visit your local Nokia support pages to find a list of the Nokia Care Points in your country:

http://www.nokia.com/support/

You will receive a new EU or UK charger plug as replacement. Also bring with you the possibly affected charger plug to Microsoft Mobile, so that it can be properly recycled. If you have purchased the Lumia 2520 travel charger accessory, bring both UK and EU adapter with you.

How do I know if I have an affected charger?

In order to determine if you have an affected charger, you will first need to remove the current charger plug from the charging base.

2520charger_v1_2000x1000

Once the charger plug is removed, you should check to see if the charger plug has a serial number on the side.

2520-charger-new
2520-uk-charger-new

If the charger plug contains a serial number, it is not affected by this advisory and you can reconnect it to the charging base.

If the charger plug does not have a serial number, we strongly advise you to suspend use of the charger and seek for a replacement plug from your nearest Nokia Care Point.

What should people with an affected charger do?

We strongly advise you to suspend use of the charger until further notice and seek for a replacement plug from your nearest Nokia Care Point.

Can I use my charger while I wait for a replacement?

If you own any one of the chargers identified in our original product advisory, we strongly advise that you to stop using it. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

What should I do when I get the replacement charger plug?

Once you have received the replacement, instructions for fitting the new part can be found here:

www.microsoft.com/2520-charger/fix

You are not changing the charger itself, will it be OK when the replacement part is fitted?

As we stated in the product advisory, under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket.

The replacement plug will allow you to use your AC-300 charger safely.

Is it safe to keep the charger if it is not in use?

We strongly advise that people stop using the affected charger and seek for a replacement plug from your nearest Nokia Care Point.
Also bring with you the possibly affected charger plug to Microsoft Mobile, so that it can be properly recycled.

Has the use of the charger harmed my device?

We are not aware of any instances of this happening.

Is there a defect to the Lumia 2520 itself? Windows RT?

This advisory is only for the European and UK variant of the AC-300 charger plug and the charger travel accessory, which were manufactured by a third-party supplier.

I have other Nokia chargers. Can I use them as a replacement for the AC-300 charger?

The AC-300 charger for the Nokia Lumia 2520 tablet features an exclusive design that differs from other Nokia chargers.

Can you send me the replacement charger plug via post?

For those with an affected charger, we recommend that you seek for a replacement charger plug from the nearest Nokia Care Point. Visit your local Nokia support pages to find a list of the Nokia Care Points in your country:

http://www.nokia.com/support/

You will receive a new EU or UK charger plug as replacement. Also bring with you the possibly affected charger plug to Microsoft Mobile, so that it can be properly recycled. If you have purchased the Lumia 2520 travel charger accessory, bring both UK and EU adapter with you.

Was there a gift voucher available?

This offer was valid until 31 May, 2014 to help compensate for the inconvenience caused by this situation. People that registered on our website by 31 May, 2014 are eligible for a gift voucher.

21.08.2014

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