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Xbox Series X console
Microsoft Protection Plan

Microsoft Complete for Xbox Series X - 3 years

  • Mechanical Breakdown coverage
  • Accidental Damage from handling
Microsoft Protection Plans:
  • Available within 45 days of device purchase
  • Include prepaid return shipment
  • Include software and hardware support

CAD $49.00 (price includes IPT) plus tax

You’re covered, at home or on the go

Get back to gaming worry-free with Microsoft Complete. We want nothing to stand in your way of finishing in first place, being the hero and saving the day, claiming victory on the battlefield, and building your Minecraft masterpiece.
Two people using their Xbox controllers to play a game at home.

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Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • ​Microsoft Protection Plans must be purchased for the device within 45 days of the original device purchase. 

    ​​For all Protection Plans, please reference the Terms and Conditions for the limit of liability and the applicable exclusions of the Protection Plan.

    ​This Protection Plan is classified as a service contract per local regulations.

  • This information is provided for summary purposes only. Terms and conditions apply; visit our Terms and Conditions to review the Microsoft Complete service contract for full details regarding how coverage works. In Manitoba, Ontario, Nova Scotia, New Brunswick, Saskatchewan, Prince Edward Island, Newfoundland and Labrador: Coverage is not insurance; it is an extended warranty contract, provided and administered by Northcoast Solutions of Canada, LLC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8. NONE OF THE AFOREMENTIONED PARTIES ARE AFFILIATED WITH ANY MANUFACTURER. In Alberta, British Columbia, and Quebec: Coverage is not insurance; it is an extended warranty contract, provided and administered by Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-7329.

    For protection plan support visit support.microsoft.com

Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.

Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​

Trade-In: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

​Microsoft reserves the right to modify or discontinue offers at any time.