Microsoft Teams for your frontline workforce

Give frontline workers easier communication, flexible shift scheduling, and seamless task management—all in one easy-to-use app.

Two frontline workers, a Shift calendar in Teams for desktop and a team dashboard in Teams for mobile.

Forrester Consulting study finds a 345 percent ROI over three years with Microsoft Teams for frontline workers1

Transform your entire workforce

About 78 percent of leaders said that equipping frontline workers with technology is key to success.

Overview
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Benefits for your frontline

Teams can empower your frontline for the future of work

Teams can empower your frontline for the future of work

Provide frontline workers with the right tools to give them flexibility, a sense of purpose and the right knowledge to improve business outcomes.

Give workers flexibility to focus on what matters

Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.

Help people embrace your company mission

Create brand ambassadors and operation champions by recognizing great work and empowering your frontline with tools to align them to company goals.

Provide the right knowledge at the right time

Exceed business expectations by making it easy to onboard new employees, share insights, and collect great ideas on the ground.

Frontline communication and engagement

Enrich communication and employee experiences by connecting employees with the right tools, people, and devices they need to do their best work and build skills faster.

Create a single destination for team communication

Enable your teams to share rich information and communicate effectively with tools like messaging, file sharing and calling.

Create an engaged and inclusive workplace

Deliver a company-branded destination to give frontline workers access to company news and participate in the company culture like never before.

Continuously build frontline skills

Quickly onboard employees and help them continuously build skills with custom, role-based learning paths.

Equip workers with tools that meet their diverse needs

Foster an inclusive workplace by enabling your frontline employees with tools that make communication and collaboration more accessible for everyone.

Invest in your frontline team’s success

Nurture employee wellbeing and reduce turnover by fostering community and recognizing frontline worker contributions.

Provide clear and instant voice communication

Enjoy a seamless push-to-talk experience – turning employee- or company-owned smartphones and tablets into walkie-talkies.

Frontline operations and processes

Automate task and service processes with configurable apps and digital workflows to improve frontline efficiency.

Use industry applications to streamline processes

Drive operational efficiency by automating routine and repetitive processes on the frontline.

Streamline data capture and share consumable data

Gain critical insights from the frontline and share data using meaningful, self-service analytics and built-in AI to improve how work gets done.

Quickly resolve and approve requests

Streamline requests in the flow of work to provide better customer service and improve processes.

Create seamless virtual experiences

Expand customer and patient services by streamlining access to quality, remote services with the convenience of virtual visits.

Connect IoT, legacy systems and more to everyday frontline tools

Unite the technology your frontline workforce depends on behind a single pane of glass with Teams Graph APIs.

Shift scheduling and task management for frontline

Empower everyone to meet fluctuating business needs by equipping frontline workers with flexible shift scheduling software and seamless task management.

Manage shifts seamlessly

Create and manage team schedules with ease while empowering frontline workers to manage their schedules with self-service tools.

Track time and attendance

Easily enable frontline workers to clock in or out, no matter their device, with geo-detection and digital records to keep things simple.

Manage and assign complex tasks simply

Reimagine task management, from corporate headquarters to frontline locations, to align the entire company on what needs to get done.

Extend and configure your frontline platform

Connect Teams directly to leading workforce management systems to keep frontline workers in the flow of work.

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Our frontline devices partners

See how organizations are empowering frontline workers with Teams

REI Co-op

REI connects with customers for virtual outfitting to create a personalized experience using Microsoft Teams.

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NHS

Rotherham NHS Foundation Trust transforms healthcare delivery with virtual consultations on Microsoft Teams.

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1. The Total Economic Impact™ Of Microsoft Teams For Frontline Workers, a commissioned study conducted by Forrester Consulting, July 2022