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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.

How trade-in works

The Microsoft Store Trade-in Program is powered by Teladvance, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.
Get a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Teladvance trade-in page.

Send in your used device

Create a Teladvance account, print a prepaid shipping label, and ship your device to Teladvance within 15 days of your trade-in approval. If it doesn't meet trade-in criteria, Teladvance will recycle it or return it to you for free.

Get paid

Once everything is finalized by Teladvance, you’ll receive payment via PayPal or bank transfer within 14 days.
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Limited-time offer

Cyber Week is here

Don’t miss out—save now on select Surface Copilot+ PCs. Plus, for a limited time, get up to CAD $800 cash back with a qualifying trade-in.
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13 inch Platinum Laptop and 12 inch Ocean Surface Pro
Windows 10 support has ended
Get up to CAD $800 cash back with eligible trade-in
Just in time for the holidays—stay secure by upgrading to a Surface with Windows 11 and get extra cash back for a limited time.
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More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
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Recycle for good

If you discover that your device isn’t eligible for trade-in, you can locate a recycling service in your region to help divert electronic waste from landfills.
Find recycling programs
A person carries a refurbished Surface device.

Shop refurbished

If you’re in the market for an upgrade, consider a Microsoft Certified Refurbished device that’s screened, repaired, tested, and part of a more sustainable product lifecycle.
Learn about refurbished devices

Ready for a new device?

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Teladvance lets you trade in an eligible used device for cash payment. Just answer a few questions about the brand, model, and condition of your used device. Teladvance provides an appraisal that they believe reflects a fair estimate of your device’s value. Additional trade-in promotions that we may offer from time to time may require the purchase of a new qualifying device from Microsoft Store prior to trade-in. For these promotions, you’ll be asked to upload a proof-of-purchase PDF.

    If you approve of the trade-in value, create a Teladvance account. Then, print the prepaid shipping label and ship your used device to Teladvance. Just be sure to pack your device carefully to ensure safe, damage-free transit. Once your used device is received, inspected, and approved, Teladvance will issue a cash payment to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region. Recycled devices are not eligible for cash back.

    Read the full Microsoft Store Trade-in Program terms and conditions.

  • Once your used device is received, inspected, and approved, Teladvance will issue a cash payment via your choice of PayPal or bank transfer within 14 days.

  • Promotions are limited-time offers that apply only to select devices purchased online at Microsoft Store. To participate, you must purchase a qualifying device first and then proceed with trading in an eligible device. 

    There are some extra steps to participate in trade-in promotions. During the trade-in process for your used device, you’ll need to answer questions about your new device. If your new device qualifies for a trade-in promotion, you’ll be asked to upload a proof-of purchase.

    Your proof of purchase is a PDF version of your order details from Microsoft Store. Once you’ve received a notification that your new device has shipped, follow these steps:

    1. Sign in to your Microsoft account.
    2. Go to Order history.
    3. Locate the order of your new device.
    4. Select Details to view and save the order details as a PDF—this is your proof of purchase.
    5. Go to the Teladvance trade-in page to upload your proof of purchase and get a trade-in value.

    For more help, see the proof-of-purchase steps.

  • For pre-orders, wait to start the trade-in process until your payment method is charged and the new device has shipped. If the trade-in requires you to submit the International Mobile Equipment Identity (IMEI) number of the new device, you’ll need to wait until you receive the new device. See Microsoft Support pages for help with pre-orders.

  • You can trade in your laptop through the Microsoft Store Trade‑In Program powered by Teladvance (US and CA). To find out how much your laptop is worth, simply choose Get a trade‑in value on the Microsoft Trade‑In page and follow the prompts to get started with your laptop trade‑in.

  • Before your laptop trade‑in, back up your data with Windows Backup and reset your device to factory settings to remove personal info. Include original charger, accessories, and hard drive in the package. Be sure to ship it within 15 days of approval using the shipping label provided by Teladvance (US and CA).

  • You can trade in eligible Microsoft Surface devices or other eligible Microsoft laptop models via the Microsoft Store Trade‑In Program. Just check your device’s eligibility and find your trade-in value.

  • You can trade in your Xbox One (or Xbox One S) through the Microsoft Trade‑In Program for cash back. If you have purchased a new Xbox Series X or S, you may be eligible for higher payments for your trade-in - especially during trade‑in promos. Visit the Trade‑In page, check eligibility, and you may qualify for up to $180 cash back.

  • Your Xbox One or Series S trade-in value varies based on device type and condition. The final amount is determined by Teladvance (US and CA) following inspection. For Xbox console promotions, you can get up to $180 cash back, but exact amounts depend on model and condition.

  • You can trade in your Xbox through the Microsoft Store Trade-In Program. Check your eligibility and receive an estimate through the Xbox trade-in value tool. Within 15 days after you receive your shipping label, send your console to Teladvance (US and CA), and you will receive payment via PayPal or bank transfer once it is approved.

Why buy from Microsoft Store

Fast, free shipping

Get your gifts in just a few days with free shipping. No minimum purchase required.
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Microsoft Complete

Get coverage on accidental damage for up to four years. Shop smarter with Microsoft Complete and get technical support as well.
Learn about Microsoft Complete

Free 60-day returns

Return almost any physical product within 60 days in likenew condition in its original packaging for a full refund. Some exclusions apply.
Learn about returns

60-day price protection

Buy gifts now, enjoy price protection for 60 days from your delivery date. If we drop the price of a select physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Learn more about price protection

  • Discounts: Supplies limited. Actual savings depends on product availability.

    Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time. 
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.

  • ​Trade-in: Available only through the Microsoft Store online in Canada. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Applicable return policy applies to each purchase. Promotional items given, or discounted products bought with, a qualifying product are not valid or must be returned if the qualifying product is returned. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.
*Offer valid with purchase of any new Surface Pro Copilot+ PC or Surface Laptop Copilot+ PC made between November 10th, 2025 – December 31st, 2025 (the “Promotion Period”) after trade in of qualifying device where the customer submits the online trade-in claim for their used device plus proof of purchase for new device during the Promotion Period, while supplies last. Available only in Microsoft Store online in Canada. Refurbished device purchases do not qualify for the offer. To be eligible for trade in, (i) you must start the trade-in process during the Promotion Period, (ii) you must own the qualifying device, (iii) the device must power on, (iv) the battery must hold a charge (the device must not be required to be plugged in to operate), and (v) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement within 15 days of completing the online trade-in process. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Trade in value depends on device type and condition after inspection by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per qualifying Surface device purchase per customer.
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