The Microsoft Store Promise for Surface
We'll ship your order for free. No minimum purchase required.
30-day free returns
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.
30-day low price promise
If you make a purchase from Microsoft Store and we lower the price within 30 days, contact us and we'll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.
Expert help when you need it
Get personal help with your shopping
Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.
Free virtual trainings
Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Special pricing, offers, and discounts
0% APR leasing on Surface for Business devices
Savings for students
Microsoft Complete protection plan
Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.