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The Microsoft Store Promise for Surface

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Your Surface Destination

From free shipping and free extended returns to 0% APR leasing on Surface for Business devices, Microsoft Store will help take the stress out of shopping for your business.
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Free shipping

We'll ship your order for free. No minimum purchase required.


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30-day free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.


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30-day low price promise

If you make a purchase from Microsoft Store and we lower the price within 30 days, contact us and we'll refund you the difference. Enjoy our price promise for up to 60 days on Surface devices. Some exclusions may apply.

Expert help when you need it

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Get personal help with your shopping

Book a free online appointment with a Microsoft Store associate who’ll help you compare, choose, and even order the right computer, Microsoft 365 plan, gaming products, and more.

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Free virtual trainings

Improve your skills for working and studying anywhere with free online classes and trainings led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.

Special pricing, offers, and discounts

0% APR leasing on Surface for Business devices

Surface All Access for Business gives you access to the Microsoft Surface products you need at a price that fits your budget.
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Savings for students

Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.
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Business solutions for your needs

Get the right software and devices for your business or school. For questions and special business pricing, call 877-345-2661 or request a quote.
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Microsoft Complete protection plan

Stay covered with Microsoft Complete for up to 4 years. Work and play worry-free with extended protection and support for your device including accidental damage coverage for up to 4 years.
  • Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

    Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”). Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Credit will be provided to same method of payment. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Microsoft reserves the right to modify or discontinue offers at any time.