The Microsoft Store Promise
Shop with confidence this holiday season at Microsoft Store. From extended free returns and free shipping to flexible payment options, personal shopping appointments, and business consultations, we’re here to help.
Pick the perfect gift with a product expert
Book a free online appointment or chat live with a Microsoft Store associate who’ll help you choose the right computer, Microsoft 365 plan, gaming products, and more.
Our promise to Surface customers
Get the most from your new Surface with free shipping, extended free returns, flexible financing, and remote learning options.
Our best price of the season
If you find we offer a lower price on a product purchased at Microsoft Store between now and Jan 2, 2022, we’ll refund you the difference. Just make sure the item is discounted and in stock at the time of your request. Some exclusions may apply.2Contact us for a price adjustment
Free workshops led by experts
Learn from knowledgeable Microsoft Store associates in real time with free online classes and events that are designed to help improve your skills for working, teaching, and studying from anywhere.
Student and parent discount
K-12 and higher-education students, parents, and faculty can get up to 10% off Surface devices and other products.3
 Warranties, extended service plans, and Terms & Conditions for your device
Offer valid from 12AM PT November 1, 2021 to 11:59PM PT through January 2, 2022 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in the United States (including Puerto Rico) and Canada during the Offer Period. Excludes certified refurbished devices, Surface for Business devices, and all digital services and products. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, (2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1-877-696-7786 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device, per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
 Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.
 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
 Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
*Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2021 through December 31, 2021; purchases can be returned through January 31, 2022. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.