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Shop Microsoft Certified Refurbished devices

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Benefits of buying a Certified Refurbished device 

Repaired and cleaned

Every Certified Refurbished product is extensively screened, repaired, tested, and cleaned to high Microsoft standards—so you can be confident in the quality of your device.  

Repackaged

Your device will arrive repackaged in its own Microsoft Certified Refurbished box with all standard accessories and manuals included—just like new.

Warranty and support

Each device includes an extensive warranty—12 months for Surface devices, 90 days for Xbox consoles, plus additional extended warranty options.

Save up to 36%

Score your favorite Microsoft products at a discount when you shop Certified Refurbished.

Frequently asked questions

  • You can buy refurbished game consoles with warranty through the Microsoft Store’s Certified Refurbished collection. Each device is professionally inspected, tested, and restored, and typically includes a limited warranty and return option, giving you confidence in performance while saving compared to buying new.

  • You can buy refurbished computers preloaded with Windows 11 through the Certified Refurbished collection at Microsoft Store. The collection includes select Windows 11 laptops and desktop computers that are inspected and restored to like-new condition, so you can get the device you need at a lower cost than new.

  • You can buy Certified Refurbished laptops, computers, and electronics at Microsoft Store. Browse available models, compare devices side by side, and choose the right fit for your needs, all expertly restored to like-new condition and rigorously tested to high Microsoft standards, so you can shop with confidence and save.

  • Certified Refurbished devices from Microsoft Store come with a hardware warranty—12 months on Surface devices and 90 days on Xbox consoles—plus additional extended warranty options. They're also covered by the same return policy as new products, so you can return almost any physical product within 60 days in like-new condition, in its original packaging, for a full refund (some exclusions apply).*

  • Yes—Microsoft Certified Refurbished devices are an excellent choice, delivering dependable performance and reliability at a lower price than new. Each Certified Refurbished device is expertly inspected, restored to like-new condition, and rigorously tested to high Microsoft standards before it's sold—so you get the quality and confidence of a new device for less.

  • The key difference between refurbished and used devices is quality assurance: Certified Refurbished devices are professionally inspected, restored, and tested before resale, while used devices are typically sold as-is by individual sellers. Choosing Certified Refurbished from Microsoft Store gives you more confidence in device quality, support, and a clear return policy.*

  • Yes—Certified Refurbished computers are safe and reliable to buy, and you can purchase them with confidence directly at Microsoft Store. Every device is expertly inspected, restored to like-new condition, and rigorously tested to high Microsoft standards before it ships, so you get a dependable device you can trust.
*Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG XBOX Ally X, ROG XBOX Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
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