Microsoft Industry Blogs - United Kingdom
Microsoft Industry Blogs - United Kingdom > Financial Services

Financial Services

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How data and AI will transform contact centres for financial services 

  • Chris Adams headshot
    By Business Lead, Dynamics 365 Customer Engagement

Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has. The focus is shifting from fitting customers around business processes to Read more

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How financial institutions can digitise and automate business processes with no/low code 

  • Lucy Brown headshot
    By Business Applications Industry Lead for Financial Services

Digital modernisation is quickly becoming critical for business success in financial services. Especially in areas like customer experience and business process efficiencies. But the key to any modernisation is innovation. As a result, many financial institutions now see value in digitising and automating business processes to address three challenges: How to provide more authentic and Read more

A man in glasses smiles

The rise of digital banking: where do we go from here? 

  • Steve Butcher headshot
    By Senior Industry Architect at Microsoft Industry Solutions

Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market. Customers are looking for a more flexible and accessible proposition with Read more

A group of business women look at something on a laptop screen in an office.

How AI and collaboration are shaping a smarter future for anti-money laundering 

  • Rupert Nicolay headshot
    By Global Specialist for Financial Services in Microsoft’s Industry Solutions team

Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators. However, increasing attention is being paid to cyber risks and Read more

A man in a business suit leans over a desk in an office. He is looking at the camera

How to drive innovation and agility in financial services 

I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations. I work with a lot of customers in the Read more

Fintech building a future-first industry featured image

How UK fintechs can help build innovation and personalised customer experiences 

  • George Tbb, a man smiling for the camera with brown hair and a beard.
    By ISV Partner Development Manager (Financial Services)

How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers  take advantage of this opportunity and this support extends further than just our organisation. The Read more