Find out how leading bankers and innovators look to maintain growth and efficiency in a downturn, from the Financial Times Global Banking Summit in London.
In the current economic environment, banks and other financial services firms recognise the need to embrace digital transformation to get maximum value from their technology investments and do more with less.
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market.
I hear a lot of people talking about the journey to the cloud. But for me, the cloud isn’t a destination, it’s the enabler. The destination is agility. When we talk about app innovation, we’re talking about exploring new ways to become more agile as organisations.
How can financial services organisations be more innovative and resilient? They need to remain future focussed, identify opportunities to build differentiated experiences, better manage risk and modernise core operations. At Microsoft, we are committed to helping our financial services customers  take advantage of this opportunity and this support extends further than just our organisation.
In today’s fast-paced business landscape, sophisticated software systems fuel the performance of every financial services organisation. Finally, intelligent banking is on the rise. Given their dependence on technology, it’s established practice to store a company’s business-critical software with a third-party.