Microsoft Cloud for Retail

Connect your customers, your people and your data.

Accelerate business growth with a solution tailored for retailers

Reimagine retail and deliver seamless experiences across the end-to-end shopper journey with Microsoft Cloud for Retail.

Maximise the value of your data Elevate the shopping experience Build a real-time, sustainable supply chain Empower the store associate

Maximise the value of your data

Get more customer insights and value from your data by unifying data sources across the shopper journey to create a holistic view of the customer.

Overview
Guided Tour

Capabilities

Microsoft Cloud for Retail

Get a holistic view of your customers

Gain valuable consumer insights across the entire shopper journey.

Clear customer view

Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.

Gain customer insights across all channels

Uncover omnichannel insights with advanced analytics.

Connected data for real-time insights

Elevate customer experiences with an analytics service that brings together data integration, enterprise data warehousing and big data analytics.

Online shopper behaviour insights

See what your e-commerce customers want – and understand how they’re using your website.

Clear customer view

Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.

Help protect your revenue and customers

Use adaptive AI to identify patterns and help combat payment fraud, bots, account takeovers and returns and discount fraud.

Smart fraud protection

Help protect your revenue and your retail customers with adaptive AI.

Generate a high-margin revenue stream

Boost ad revenue using your first-party shopper data.

Marketing automation for e-commerce

Generate ad revenue by enabling trusted brand partners to promote products on your digital channels.

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See how organisations are reimagining retail

Café employee working on a Surface device

Keeping customers safe

Greggs unified its customer data securely with Azure to create safe and innovative new experiences.

Modernise and empower

Speedy Services uses Microsoft Dynamics 365 for faster real-time data to optimise resources.

Reducing costs to invest in the future

British fashion and cosmetics digital retailer ASOS uses a variety of Azure tools to save 25 to 40% through cloud cost optimisation.

Three customers in a supermarket

Building a strong community

The Co-op Group is innovating new ways of increasing member engagement and participation with Azure.

Driving hybrid security

Greggs uses cloud technology to simplify and manage complex hybrid environments.

Microsoft Cloud for Retail

Contact your account executive to get started with Microsoft Cloud for Retail.*

Microsoft Cloud for Retail includes:

  • Retail-specific configurations, connectors and applications
  • Technical support, including unlimited 24/7 access to technical resources
  • Access to our extensive, experienced retail partner ecosystem

 

* See terms and conditions

Discover valuable resources

Retail Reimagined

 In our latest report, Ali Rezvan, Retail Director at Microsoft UK, explores the future of retail and shares his perspective on how you can accelerate the journey to net zero.

How to embrace sustainable transformation

Sustainability is already a focus in most UK corporate boardrooms, but it is now becoming an urgent priority. To survive and remain competitive in the coming years, leaders will need to transform their existing business models. Discover how.

Empower your employees and transform the frontline

Frontline employees are the most valuable brand ambassadors in retail. When they’re empowered and happy about where they are and what they’re doing, that transitions over to your customers. Our latest blog shares practical ways to empower your team and create a happier, more productive workforce.

What does sustainability mean for retail?

Sustainability means different things to different people. Andrew Quinn, Global Sustainability Specialist for Microsoft, unpacks the biggest sustainability opportunities for retail both now and in the future to help you deliver lasting impact.

The future of retail

Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and the metaverse means brands can innovate in new ways.

Accelerate your journey to net zero

Despite encouraging reductions in its overall carbon footprint just 28% of UK retail organisations are currently on course to be net zero by 2050. Whilst ahead of other sectors such as financial services and healthcare, this is lower than the national average of 41%. Discover how to take meaningful action.

Streamline the supply chain and drive innovation

Our latest webinar explores how UK consumers are embracing sustainability and shares best practices for retail leaders to embrace a multi-year transformation journey to become more sustainable.

A person using remote assist feature

AI in customer journeys

Deliver exceptional experiences that build loyalty.

Retail professionals discussing work

Connected commerce

Build trust and loyalty with omnichannel experiences.

Stay informed about Microsoft Cloud for Retail

Sign up to receive emails about Microsoft retail technology.

* The Microsoft Retail Cloud Add-On Service Specific Terms explain your and Microsoft’s rights and obligations with respect to regulatory compliance standards for Customer Data and Non-Microsoft Product Data solely in connection with your use of the Microsoft Retail Cloud Add-On. The qualifying licence terms for Microsoft 365/Office 365, Dynamics 365, Power Platform and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Retail Cloud Add-On SKU.

You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Centre.