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INDUSTRY

Microsoft for telecommunications

Accelerate telecom transformation in the era of AI.
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Blog

MWC25: Microsoft AI Ignites Telecom Innovation and Growth

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Blog

Learn how the telecom industry is transforming with AI

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Video

Transforming Telco with GenAI: Proximus and TCS's GitHub Copilot Journey

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White papers

Copilot for Telecom: Cost or Opportunity?

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OVERVIEW

Transform telecommunications

Drive greater business impact through a trusted and secure platform.
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Elevate customer experiences

Use AI to deliver personalized experiences and standout service moments.
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Optimise business operations systems

Empower your team to work smarter and connect seamlessly from anywhere, anytime.
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Modernize the network

Improve network efficiency, scalability, and reliability with a carrier-grade, hybrid cloud.  
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Unlock new revenue streams

Optimise generative AI and network investments to generate new revenue streams.
CUSTOMER ENGAGEMENT PLATFORM

Elevate telecom customer experiences

Deliver simple, AI-powered customer experiences with the new Customer Engagement Platform by Amdocs and Microsoft.
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CUSTOMER STORIES

See how organisations are innovating

  1. AT&T Logo
  2. Lumen Logo
  3. Orange Logo
  4. Telkomsel Logo
  5. Vodafone Logo
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AT&T Logo
“We think there's a big upside potential for Azure OpenAI Service to help us improve employee experiences, enhance customer interactions, and drive more efficiency within our developer community.”
Jon Summers, Chief Information Officer
Products
  • Azure OpenAI Service
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Lumen Logo
“It typically takes a seller four hours to do research for customer outreach, and with generative AI, they can now do that in 15 minutes.”
Ashley Haynes-Gaspar, Chief Revenue Officer
Products
  • Microsoft 365 copilot
    Microsoft 365 Copilot
  • Microsoft copilot sales icon
    Microsoft 365 Copilot for Sales
  • microsof copilot icon
    Microsoft Copilot
  • Microsoft teams icon
    Microsoft Teams
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Orange Logo
"[Microsoft Azure OpenAI Service is] renowned for its ease of use in a secure environment in Europe."
Raphael Mombellet, Director of Data Sciences and Advanced Analysis
Products
  • Azure ai studio icon
    Azure AI Studio
  • Github copilot icon
    GitHub Copilot
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Telkomsel Logo
“With Azure OpenAI, we’ve created a scalable architecture that can handle up to 5 million transactions per month.”
Bharat Alva, Chief Information Officer
Products
  • Azure icon
    Azure
  • Azure AI Icon
    Azure AI
  • Azure Machine Learning icon
    Azure Machine Learning
  • Azure OpenAI Service icon
    Azure OpenAI Service
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Vodafone Logo
“We’re still on our journey with AI, but with the support of Microsoft, the roadmap is clear.”
Ignacio Garcia, CIO Italy & Global Director Data Analytics and AI
Products
  • Azure icon
    Azure
  • Azure AI Search icon
    Azure AI Search
  • Azure AI Studio
    Azure AI Studio
  • Microsoft copilot icon
    Microsoft Copilot
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PARTNER SOLUTIONS

Explore more telecom solutions

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Amdocs

Reimagine the telecom experience

Deliver intuitive, AI-powered experiences with a customer engagement platform featuring Microsoft Copilot.
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CSG

Increase customer loyalty

Gain a better understanding of your customers—and create exceptional experiences for them.
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Teneo.ai

Connect with your customers

Maximize the value of your customer data with a hybrid approach to language understanding.
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TCS

Create curated digital experiences

Engage your customers with innovative content delivered anytime, anywhere.
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Accenture

Transform your business

Drive profitability and hyper-personalization with modern tech, operating, and growth models.
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PRODUCTS

Learn about products for telecom 

Transform your organisation with trusted products from Microsoft.
Microsoft Copilot Studio

Microsoft Copilot Studio

Transform customer and employee experiences by building your own agents in Microsoft Copilot Studio.
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Azure Open AI Service

Azure Open AI Service

Build your own copilot and intelligent applications with AI models.
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Dynamics 365 Customer Service

Empower agents to deliver exceptional service on any channel using generative AI and automation.
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Dynamics 365 Customer Insights

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys.
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Dynamics 365 Sales

Make selling easier and generate revenue with automation, real-time insights, and next-generation AI.
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Dynamic Contact Center

Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
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GET STARTED

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Business Solutions Hub

Find your cloud solution

Explore the Business Solutions Hub to find additional solutions for your unique business needs.
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Microsoft AI

Achieve more with AI

Stay informed about the latest AI news and how Microsoft is empowering the world with AI-driven solutions.
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