Order Tracking
Manage your orders
Check order history, track shipping, and more from Microsoft Store.
Frequently Asked Questions
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Guest check out is available in select market and for select items added to your cart. If eligible, you will see a Check out as a guest option in the Cart.
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For more payment methods and shipping options, check out with a Microsoft account.
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To receive a student, parent, teacher, Armed Forces or NHS discount, you will need to check out with a Microsoft account. Sign in to check your eligibility.
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To use your gift card, you will need to check out with a Microsoft account.
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Yes, orders placed as a guest are eligible for the low-price promise.
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You can view, track, cancel, and return your guest order through Guest Order Lookup.
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Orders placed as a guest can only be managed through Guest Order Lookup and are not linked to your Microsoft account.
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If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup.
If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page.
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If you purchased a hardware product from Microsoft, you may be able to request a refund. For detailed info about the return and refund policy, see Microsoft Terms of Sale.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
- Find the relevant order and select Start a return.
- Follow the instructions on the screen to get a prepaid shipping label for the return.
Note: If you can't get a prepaid shipping label for the return, contact support.
4.Once we receive your item, a refund will be issued in 3-5 business days.
For more information about hardware refunds, please see Returning items you bought from Microsoft for exchange or refund.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
Why shop from Microsoft Store
Free returns through January 31, 2027
Enjoy free shipping with no minimum purchase. Plus, we'll accept returns on most physical products through 31 January 2027.
Extended Price Protection
Enjoy extended price protection through January 31, 2027. If we drop the price of a select physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
Get it now, pay later
Flexible payment options help you pay how you want, at Microsoft Store.
Cash out when you trade in
When you trade in an eligible device, you get cash back and your device is recycled.
Discounts: Supplies limited. Actual savings depends on product availability.
- Free returns through January 31, 2027: Holiday extended return policy available with eligible physical products purchased between October 1, 2026- December 2, 2026 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2027. For purchases made outside the window of October 1, 2026 – December 2, 2026, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time
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Extended Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centers in select markets between October 1, 2026 – December 2, 2026. Holiday purchase price adjustment may be requested until January 31, 2027. Purchases made outside the window of October 1, 2026 – December 2, 2026: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received.
Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes Surface for Business devices and accessories, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers. - Any offers shown are for a limited time while supplies last. See terms.