Trace Id is missing
Skip to main content
Teams
A collage of images of people using Microsoft Teams and icons from Microsoft Teams

Microsoft Teams Phone

Teams Phone—more than a cloud phone system. Experience smart communication and seamless collaboration with the only calling solution native to Teams.

Flexible and easy to use

Communicate and collaborate effortlessly across devices and spaces with intuitive, seamless calling.

Intelligent and connected

Create meaningful engagements with intelligent capabilities that connect your business and increase productivity.

Secure, reliable, and easy to manage

Save time and enjoy peace of mind with a reliable and secure calling solution that is easy to manage.

Learn how Microsoft helps customers achieve more efficient and effective communication, lower costs, and helps IT teams save time in the commissioned Forrester study: The Total Economic Impact™ Of Microsoft Teams Phone.1

According to research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.2

Simplified, enterprise-grade calling in Microsoft Teams

  • The Call tab in Teams showing ongoing calls, other delegates, history and more.

    Basic call control

    Connect with your team, customers, and partners with voice and video calls from a Teams chat, the Calls app, or the public switched telephone network (PSTN).

     

    A call being answered in Teams.

    Make and answer calls

    Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.

    Calls being merged in Teams.

    Merge calls

    Bring someone else into your one-on-one or group call with the merge function.

    Suggestions for where to transfer a call being displayed in Teams.

    Transfer and ring back

    Transfer a call to a colleague and select ring back if there’s no answer.

    Two options displayed in Teams to either add a new device to a Teams meeting or transfer a Teams meeting to this device.

    Transfer calls between devices

    Whether on the go or at a desk, at home, or in the office, transfer calls from one device to another while on a call.

    Phone history and a voicemail being viewed in Teams.

    Access your voicemail

    Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.

    A transcript of a past call being viewed in Teams.

    Transcribe your calls

    Transcribe calls no matter where you are. Focus on what’s being said, knowing you’ll be able to go back to the recording and transcription afterwards.

    The Apple CarPlay view of a call in progress on Teams

    Call on the go with Apple Carplay

    Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri.

    Back to tabs
  • Call group information being displayed in Teams.

    Advanced call control

    Meet the needs of your evolving business with modern phone capabilities.

    The process to create a call queue in Teams.

    Auto attendant

    Let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.

    The process to create a call queue in Teams.

    Call queues

    Route callers to people in your organization who can help with a particular issue or question.

    The display showing how to add a voice-enabled channel in Teams.

    Voice-enabled channels

    Collaborate and share information within the channel while taking calls in the call queue.

    Side-by-side windows of a customer call in Teams and their customer records.

    Screen pop

    Automatically display information via web browser window when an incoming call is answered by a call queue agent.

    Copilot in Teams Phone generating summaries and next steps from a call transcript.

    Copilot in Teams Phone

    Add generative AI capabilities to phone calls to get real-time summarization and insights.

    Back to tabs
  • A list of a user’s ongoing and historical calls in Teams.

    PSTN calling

    Make phone calls using PSTN connectivity options combined with the Teams Phone system.

    A world map with pins on North America, Europe, Africa, Asia and Australia.

    Operator Connect

    Manage your PSTN calling and session border controllers (SBCs) with participating operators in the Microsoft Operator Connect program.

    Desktop and mobile displays of an incoming call in Teams.

    Teams Phone Mobile

    Seamlessly integrate your users' mobile identities with Teams. Assign a single number and implement a solution that works across network and devices.

    A map with pins placed all over the world.

    Direct Routing

    Connect your SBCs to Teams Phone to use your own PSTN operator.

    A world map with pins on North America, South America, Europe, Asia, Africa and Australia.

    Microsoft Teams Calling Plans

    Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator.

    Back to tabs
  • Five people in a meeting room participating in a Teams video call being displayed on a wall while a presentation is being displayed on a large screen.

    Contact center

    Support customer interaction work streams, using Teams as the hub for internal and external customer connections.

    A person wearing a headset working at their desk with a laptop connected to two monitors and a keyboard.

    Microsoft Digital Contact Center Platform

    Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

    A person sitting at their desk wearing a headset participating in a Teams video call being displayed on one screen and looking at data on another.

    Contact center partner integrations

    Use your existing contact center solution together with Teams Phone for a more connected contact center experience.

    Back to tabs
  • A person standing at a desk wearing over-the-ear headphones and using a laptop connected to two desktop monitors.

    Devices

    Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.

    A desk phone with a Teams video display.

    Desk phones and Teams displays

    Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience.

    A person wearing a headset and using a tablet.

    Headsets

    Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need.

    A hand reaching to press a button on a Teams speakerphone device.

    Speakerphones

    Connect with USB-enabled or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants.

    Back to tabs

Add your Microsoft Teams plan today

Bring your operator calling plan

Microsoft Teams Phone Standard

Originally starting from ₹ 665.00 now starting from ₹ 665.00

₹ 665.00 ₹ 665.00

user/month

(Annual subscription–auto renews)3

  • Cloud-based phone system

  • Make and receive voice and video calls over PSTN or an internet connection

  • Join calls from a range of devices and seamlessly transfer calls between devices
  • Add operator PSTN service with Operator Connect or Direct Routing

  • Combine mobile calling plans with Operator Connect Mobile

  • 99.99% uptime SLA

What customers say about Teams Phone

AHW

AHW

AHW uses Teams Phone to transform the way it communicates with customers and improve its selling process.

REED

Reed

Reed uses Teams Phone to untether workers from their desks, improving productivity and morale.

ISUZU

Isuzu Motors Limited

Isuzu Motors Limited drives workplace flexibility and efficiency with Teams Phone.

Custom pricing available

Add Teams Phone to your current Microsoft 365 plan to get the calling features every organization needs. Contact Sales for custom pricing.

 

See rates for where you want to call

Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges not included in your subscription plan.

Select the country or region for your organization’s billing address.

Select currency

Select your rate type.

Frequently asked questions

  • Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately.

  • It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

  • A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.5 As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately.

  • Direct Routing helps you connect a supported, customer-provided SBC to Teams Phone. With this capability, you can configure on-premises PSTN connectivity with Microsoft Teams client. Learn more.

  • Operator Connect is another option for providing PSTN connectivity with Teams Phone. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

  • Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

  • Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.

    Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.

  • Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices, go to the Microsoft Teams Devices Marketplace

    Teams supports a portfolio of desk phones for customers requiring a traditional phone experience.

    To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and AudioCodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Devices Marketplace.

  • There are two offers for small and medium-sized businesses:

    • Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
    • Teams Phone Standard without a calling plan provides a phone system that requires a calling plan from a service provider.
       

    For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. As of October 2023, some Microsoft 365 and Office 365 suites no longer include Teams. Subscribers to those plans must purchase a Teams license separately. A Teams calling plan can be added or it can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add-on to qualifying subscriptions. See country and region availability. A phone system is available in more than 120 countries, everywhere Microsoft 365 is available.

    The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

  • A Teams Phone with Calling Plan package is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Check market availability.

  • Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials, Microsoft Teams Enterprise, or Microsoft 365 and Office 365 subscriptions that have a Teams license.

  • A Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.

    A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.

    An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on.

  • Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

    • Microsoft Teams desktop app—Select Help on the bottom left. Then select Report a problem or Suggest a feature.
    • Microsoft Tech Community—Ask questions and join discussions.

Learn more about Microsoft Teams

Collaboration

Empower your team to collaborate seamlessly with file sharing and project management on one centralized platform.

Voice over Internet Protocol (VoIP)

Elevate your business communication with the VoIP feature, enabling crystal-clear voice calls and real-time collaboration.

Private Branch Exchange (PBX)

Transform your organization's telephony system with PBX capabilities, providing a reliable and flexible solution for managing internal and external calls efficiently.

Business phone systems

Enhance your company's communication infrastructure with comprehensive business phone systems, enabling seamless connectivity and advanced call management features.

Unified communications as a service (UCaaS)

Streamline your communication channels with UCaaS, an all-in-one solution that combines voice, video, and messaging capabilities, empowering your team to collaborate effectively from anywhere.

Microsoft Teams Phone

Experience enhanced productivity and seamless communication that integrates your Teams business phone system directly into the platform.

Enterprise-grade calling

Take your organization's calling capabilities to the next level with the enterprise-grade Teams calling feature, delivering high-quality voice and video calls, advanced call routing, and robust security measures.

Voice and video calling

Connect face-to-face with colleagues, clients, and partners through the video calling feature, enabling immersive virtual meetings and fostering collaboration across distances.

Get started with Microsoft Teams today

  • [1] The Total Economic Impact™ Of Microsoft Teams Phone, a commissioned study conducted by Forrester Consulting, December 2022.
  • [2] GigaOm, Hands-On Field Test: Voice Services Comparison, Competitive Voice Services Reliability Benchmark v1.0, Dana Hernandez, September 13, 2022.
  • [3] Cancellation policies for paid subscriptions may vary based on factors such as your customer status, your product, and your domain selections on Microsoft. You may cancel your subscription at any time in the Microsoft 365 admin center. Certain subscriptions may incur a cancellation fee. Learn how to cancel your Microsoft 365 subscription. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
  • [4] Domestic Calling Plan includes 3,000 minutes for the US and UK, and 1,200 minutes for the rest of world.
  • [5] Availability of audio conferencing and calling plans varies by country and region. See supported countries and regions for more information.

Follow Microsoft Teams