Microsoft Surface
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Frequently asked questions
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Microsoft Store has the Surface models currently available, including the latest Surface Laptop and Surface Pro models. With built-in AI features, these devices are designed to support productivity, multitasking, and everyday tasks across Windows. Compare available configurations and features to see what fits your needs for work, school, or daily use.
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Microsoft Store is an online store, so there aren’t physical retail locations to visit. You can shop Surface devices online from anywhere, compare models and bundles, and have your order delivered. Microsoft Store also offers free delivery and easy returns, and access to current deals—all without needing to visit a physical store.
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Surface Pro is a great option for students thanks to its portability, flexibility, as both a tablet and a laptop, and support for pen-based notetaking. With Copilot+ PC capabilities, it includes built-in AI performance that helps with multitasking and everyday schoolwork. It works well for classes, research, and assignments, with configuration options to match different academic needs.
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Surface Laptop is a great choice for students, especially with a built-in NPU that supports AI-powered tasks directly on the device. This helps improve performance and battery efficiency during studying, research, and multitasking. Its lightweight design and responsive performance support schoolwork, research, and everyday use.
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For travel, Surface Laptop and Surface Pro are designed to balance portability, performance, and battery life. Surface Laptop offers a lightweight design with long battery life, making it easy to stay connected on the go, while Surface Pro adds flexibility as a 2-in-1 you can use as a laptop or tablet wherever your trip takes you.
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Microsoft Surface comes with Windows pre-installed but does not include a Microsoft Office subscription. Microsoft 365 plans are sold separately and can be added during checkout or purchased later. Once subscribed, you can sign in to Microsoft 365 on Microsoft Surface to access apps like Word, Excel, PowerPoint, and Outlook.
Why shop at Microsoft Store
Free shipping
Free 60-day returns
Microsoft Rewards
90 days free support
Microsoft Store Offer Terms
Offers available for a limited time, while supplies last. Availability and pricing vary by location. Offers may not be combined. Other exclusions and limitations may apply. Not valid on prior orders or purchases; cannot be transferred or redeemed. Microsoft reserves the right to modify or discontinue any offer at any time.
Price Promise
Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
Returns
Available with eligible physical products purchased from Microsoft Store online. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. Microsoft reserves the right to modify or discontinue offers at any time.