Moderation and enforcement
Account suspension
When do we suspend user accounts?
Severe or repeated violations of our policies, including violations of our child exploitation and abuse imagery policy, may result in account suspension. Sometimes a suspension may be permanent. Under permanent suspension, the owner of the suspended profile forfeits all licenses, subscriptions, membership time, and Microsoft account balances. For example, your account may be suspended permanently if you distribute sexually explicit content involving minors, if you use your account as a phishing drop box that harvests private data of others, or if you send repeated unsolicited contact requests.
How to appeal the violation and unsuspend the account
If you believe we’ve suspended your account in error, you may try to get your account reinstated by appealing the decision at Microsoft Account Reinstatement.
We’ll review your request alongside our policies. We may ask for more information via the email address you provided. You should receive notification of the appeal results within approximately 14 days (about 2 weeks) of your appeal submission.
Content removal
Content and conduct that puts you or others at risk will not be allowed.
Appeals
If you disagree with a moderation or enforcement actions we made, you may appeal the decision.