Insurance is all about preparing for what might happen in the future. In The Hanover Insurance Group’s strategic pursuit of innovation that enhances value, the company turned its lens inward and asked how it could best position itself for the future. Digital transformation came into focus. The time-intensive and often manual nature of key aspects of the insurance business means The Hanover needs automation capabilities to achieve real change—true digital transformation.
In just more than two years, The Hanover Insurance Group’s automation center of excellence—Enterprise Automation Practice—enabled productivity gains, higher product performance, stronger stakeholder relationships, and advanced employee mastery. The company developed relationships with strategic implementation partners, leveraged change-management capabilities, and created technology-enhanced solutions. Microsoft Power Platform, especially Microsoft Power Automate, is The Hanover’s go-to solution when it needs to rapidly scale reliable solutions.
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