Arrow Lift Boosts Efficiency and Collaboration with Microsoft Cloud Platform

Arrow Lift, a company that specializes in elevators, has recently adopted a unified Microsoft cloud platform provided by sa.global. This has resulted in internal teams being more connected than ever, with access to a single version of the truth. The company has also enjoyed a similar user interface across various functions such as marketing and sales, service delivery, and finance. The integration of Microsoft 365 has made it effortless for employees to adopt and eliminated the need for custom codes, making it easier for the IT team to manage. Overall, the changes have significantly reduced the workload and improved security for the IT team, leading to increased satisfaction.

Customer challenges

Arrow Lift had already adopted Dynamics 365 Business Central, Customer Engagement, Power Apps, Power Automate/Logic Apps, and Microsoft 365. However, they faced challenges in fully utilizing this tech stack such as integrating systems, ensuring extensions work seamlessly after upgrades, managing custom codes, and leveraging the full potential of the Microsoft stack. Despite these obstacles, Arrow Lift continued to provide innovative solutions for mobility challenges.

Partner solutions

sa.global identified that the client required smooth connectivity and interaction between Business Central and Customer Engagement. They found that Power Apps could simplify the interface, but it wasn't being used effectively. sa.global ensured that any future system changes would not break due to application upgrades. They completed the implementation before the deadline and replaced custom code with existing Microsoft tools capable of performing the same tasks.

Customer benefits

Arrow Lift now uses a unified Microsoft cloud platform, connecting their internal teams with a single version of the truth. sa.global ensured consistency in the user interface across marketing, sales, service delivery, and finance functions. With Microsoft 365 integration and familiar applications, employee adoption is seamless. The elimination of custom codes has improved manageability, easing the IT team's workload and enhancing security.

“Power Platform's applications allow us to harness the data in Dynamics 365 and Dataverse to create device-agnostic apps and management reports that are among the best-in-class in our industry.”

Joe Newstrom, Vice President of Operations & Engineering, Arrow Lift