The client-facing teams at PIMCO serve hundreds of thousands of clients around the world, all of whom need accurate, up-to-date information on the products they hold. To boost the client experience, PIMCO wanted to help its associates spend less time aggregating data and more time engaging with clients.
To help associates find relevant information faster, PIMCO built an enterprise tool, named ChatGWM, on Azure AI. ChatGWM is a secure, RAG-based application that searches across PIMCO-approved structured and unstructured data sources to deliver fast, relevant information to its teams.
Instead of searching through documents themselves, associates can now simply type their questions into ChatGWM using advanced search technology to get more insightful responses, fast. ChatGWM also provides the source of its information, helping associates verify that everything is factually correct.
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