Powerserv Technologies boosts morale, productivity with AnnounceBot on Microsoft Teams

Instilling connection and driving innovation in a hybrid team environment 

Founded in 2019 and headquartered in Noida, India, Powerserv Technologies specializes in providing retail energy CRM, customer portals, and financial transaction management software tailored for the deregulated energy markets in the United States and United Kingdom. The company is dedicated to developing dynamic software solutions that prioritize delivering exceptional customer experiences.

Innovating with a people-first approach, Powerserv Technologies places high value on its employees, fostering a culture of trust and considering it a vital asset. Embracing the motto “we over me,” the organization prioritizes team success above individual interests. The company ethos emphasizes accountability, teamwork, and mutual respect, all while striving to achieve outstanding results.

Dhyuman Dubey, Director of Operations at Powerserv Technologies, embodies and shares these values. He sought an app to address the challenge of employee disengagement in hybrid work settings and boost a sense of connection across his 200-strong global team.

Fostering a culture of celebration with AnnounceBot on Microsoft Teams

While exploring various applications, he found AnnounceBot to be best suited for his organization's requirements. It not only efficiently automates greetings but also allows for personalization, contributing to a more meaningful employee experience.

“AnnounceBot has significantly improved our internal communication by automating birthday and work anniversary greetings in Microsoft Teams. The bot has played a pivotal role in improving employee engagement, positive work culture, and efficient time management," Dubey said.

Before AnnounceBot, keeping track of employee birthdays, work anniversaries, and other milestones was laborious and time-consuming. It was challenging to ensure timely greetings, especially on weekends. AnnounceBot now automates this process by collecting birthdays, anniversaries, holidays, event reminders, and other personalized greetings and posts these messages in a public channel on the day of the celebration. It also offers the option to send private customizable messages and greeting cards.  

This not only saves time but also ensures no important date is missed. Employees are now greeted not just by their immediate colleagues but by the entire organization, creating a more inclusive and celebratory environment. With minimal setup and no calendars or manual work, AnnounceBot increases engagement, collaboration, and retention.

Boosting productivity with positive interactions and seamless hybrid collaboration

Powerserv employees already use Microsoft Teams as a collaboration platform, so integrating AnnounceBot as a dedicated channel within the platform was simple and seamless. The app offers great value with its extensive features. Besides sending basic birthday and anniversary wishes, users can personalize onboarding messages for new employees, introduce them to the team, send customized group cards on birthdays, schedule tailored greetings for upcoming birthdays and work anniversaries, send special greetings on cultural holidays, and advertise promotions and social events.

“Timely reminders and personalized greetings that are directly delivered to employees in Microsoft Teams chat have made a notable difference in our employee recognition process. I believe that the bot provides excellent value for money in terms of the features offered,” Dubey said.

With the goal of making every employee feel valued and by giving them the tools they need to work, communicate, and collaborate effectively, Powerserv is living up to its values and championing a culture of appreciation and workplace recognition.

Key insights

• High engagement: With an engagement rate of over 83%, a significant majority of employees are actively using AnnounceBot, indicating strong adoption and consistent usage.

• Consistent interaction: The average daily active users is 5.72, showing regular interaction with the bot. The range of daily active users varies from one to 20, highlighting peak usage periods.

• Widespread monthly usage: On average, 28.09 users interact with AnnounceBot monthly, with a range from 17 to 41 users, demonstrating that a substantial portion of the organization engages with the bot each month.

• High volume of greetings: A total of 15,040 messages exchanged reflects the bot's effectiveness in maintaining a positive and celebratory atmosphere.

• Positive feedback: Employees rated the bot a perfect 5, emphasizing its impact on automating and enhancing recognition processes.

• Frequent interaction: Users interact with AnnounceBot approximately 2.15 times per day on average, suggesting frequent use and reliance on the bot for celebratory messages.